IR TickTawk - Tawk.to Response Monitor

Monitors dashboard.tawk.to chats with a 3-chat timebomb stack, «/» navigation, click-to-jump, and customizable audio alarms.

IR TickTawk helps customer support agents on the Tawk.to dashboard track visitor wait times in real time and ensure urgent customer inquiries never go unanswered. Key Features: • 3-Chat Timebomb Stack: Tracks multiple waiting visitors simultaneously, automatically sorted by deadline so you always know which chat needs attention first. • Click-to-Jump: Click any timebomb chat or urgent alert banner to immediately open, highlight, and focus that visitor's conversation in your dashboard. • Carousel Navigation: Quickly cycle through all waiting chats with easy « and » navigation buttons. • Pre-Alarm Chime (Default 1:45): Plays a gentle warning chime 15 seconds before the 2-minute mark to give you a timely heads-up. • Looping Urgent Alarm (Default 3:00): Sounds a repeating siren when a chat reaches 3 minutes until an agent replies or silences the alarm. • In-Widget Customization: Easily adjust your pre-alarm and urgent alarm durations directly from the floating widget settings. • Persistent Across Refreshes: Active countdowns are remembered if you refresh or switch between dashboard views. • Always-on-Top Floating Window (📌): Pop out the monitor into a small Picture-in-Picture window that stays visible over other desktop apps. How to Use: 1. Open https://dashboard.tawk.to/#/chat. 2. Click once on the floating TickTawk badge to enable browser audio alerts. 3. When a visitor messages, the timer begins counting down toward your pre-alarm and urgent thresholds. 4. Click on any chat card in the stack to jump directly to that visitor. 5. Replying to the visitor or clicking Silence stops the alarm. Privacy: IR TickTawk runs 100% locally in your browser on dashboard.tawk.to. It does not collect, store, or transmit any chat content, customer information, or personal data to external servers.