12 support issues
For additional help, check out the developer's support site.
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Dawn Skerski
Dec 2, 2024
Most posts are listed as red "None" but actually have placement.
I love this app and have used it religiously, but recently it started showing most of my videos as not being placed. When I go into the product and look, I have placement. I have uninstalled and reinstalled the extension a few times and that hasn't helped. Please help!
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My Torino (my73Torino)
Oct 24, 2024
Not working??
I see that it has been out for a few days? Anyone received a response?
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Crystal Day
Oct 23, 2024
Stopping Working After Opening Menu
It worked when I first installed it. But once I opened the Extension menu, it started throwing an error: "missing asin or html"
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Nadine Loomis
Oct 22, 2024
Not working anymore
I have not been able to use the extension for about two days now. What can I do? Ive removed and reinstalled. Uninstalled chrome and reinstalled
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Sarah Wendland
Oct 22, 2024
No longer working
This is a great app. Love all the features! However, recently I noticed that it is not locating any of the ASINs and so ultimately it's not functioning anymore for me.
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Caitlin Strand
Oct 21, 2024
No longer working after chrome update
I recently downloaded the new version of chrome and it is no longer working.
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sally wells
Oct 19, 2024
Extension table
The IPX shortcut is in my browser top area but tonight the table of product info and link maker is not popping up on my amazon product pages. When I click on the pinned extension in browser area it says Missing asin or html
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Great White North Gamer -
Sep 30, 2024
Video Placement not showing on Creator Hub
I can see IPX info on Amazon search and on my storefront but I cannot see video placement on my Creator Hub. Any help would be greatly appreciated!
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Natalie Potts
Sep 2, 2024
Placement, Amazon Sold and Earnings data missing
The Placement just says "checking"
Amazon Sold and Earnings are blank.
Is there a way for me to fix this?
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Shannon John
Jul 17, 2024
I do not have a sync option :(
Hello! I am just getting started. I added the extension to my Chrome browser. After doing this it it said "Please login to Creator Hub to activate the extenson. After login, click the sync button below." I clicked the link and logged into the creator hub after this when I went back to the extension there was no sync button. I have deleted the extension and installed it again, reset my compluter, logged in on a different computer and it still will not allow me to sync after logging in on the Creator Hub. I am stuck and cannot proceed further. Can you please help me trouble shoot this.
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