87 support issues
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David Mann
Nov 3, 2024
player game log through to settings completely blacked out
we managed to get the game log open by going through the sheets portion of abovevtt and hitting the cube with the blue dot, but can't open any other settings option as a player, at that point it stays locked on the game log, and without doing the work around everything including the game log stays pitched black. I as the dm still have all my options and settings available. The game log is the most important part for them to see aside from the map itself, so it isn't a catastrophe, but there are base settings I would like to change for some new players such as giving them the ruler as they move their characters that are currently unavailable.
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Jacob Rudd
Nov 1, 2024
My players cannot see chat log or anything on the menu
As the dm my screen is fine. My players cannot access the chat log, or anything from the menu. This is a recent bug plz help.
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Tabatha Green
Aug 14, 2024
HUGE ISSUE WITH ERRORS
I am having a massive issue with errors blocking me from accessing the AboveVTT maps. This has been happening for months, but it's getting more frequent that I am unable to run my games. I have a business running campaigns for 15 groups. I have 70+ homeschoolers as players in my various D&D campaigns. I run games 7 days a week for these kids and I keep having to cancel my games when these error messages happen. The parents are furious, the kids disappointed, and this is affecting my business. D&D Beyond refused to help me and didn't even inform me this was third party and to contact you. Please help me resolve this. It is affecting not just one DMs account. This is affecting the ability for 70+ players from being able to play their gaming sessions because I cannot run the maps. Additionally, if this cannot be resolved I will be forced to leave AboveVTT with my 70+ players and go to Foundry. I am beyond pissed about this situation.
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Rafe Cantrell
Jul 24, 2024
Walls isn't working
I can draw the walls just fine, but the players still see what is supposed to be blocked from view.
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Richard Morris
May 10, 2024
Missing Small Avatar on Homebrew Monster Broke All DnDBeyond Content
I had a private Homebrew monster (Demon Grinder) for which I had not added a small avatar image. Whenever it came up in a search or I opened the encounter folder that contained it, all of the the DnDBeyond monsters would disappear/become inaccessible.
For example, load the UI and search in tokens for "Hellwasp", the Hellwasp appears.
Search for "Demon G", the DnDBeyond folders now show as empty.
Search for "Hellwasp", the folders remain empty.
Once I added the small avatar, the problem stopped.
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Jake Angelo
Apr 1, 2024
join as dm doesn't work
Curser shows loading circle for a brief moment, then stop. f12 console error saying something about "encounters" but i have no encounters on dnd beyond
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Gregory Tate
Mar 28, 2024
Above VTT won't allow me to copy/paste notes from source books
In the last week or two, I can no longer cut and paste from the sourcebook to an icon on Above VTT. Most of my NPC icons have also turned into 'soap bubbles' with no faces. I have deleted Above VTT and reloaded it with no help to these problems. I have deactivated many campaigns to free up space, in case that were an issue. No help. I have gotten to the point that I'm looking at D&D Beyond Maps...but those are horrible. Please fix these issues.
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andy noll
Mar 26, 2024
Game maps
Hi, I both DM and play but now when I try to join abovevtt with my character, it takes me to my character sheet instead of the game maps. when I click on the launch campaign on the character sheet it takes me to the new map location showing that the DM hasn't loaded any maps instead of to the campaign maps that the DM has loaded.
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Spitzy
Mar 20, 2024
Roll modifiers not transferring from Beyond to VTT game log
When rolling on dndbeyond, the dice roll shows up on the VTT game log, but it does not add the modifiers.
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will soles
Feb 21, 2024
Not connecting to DnD beyond content
Hi,
For the last week I am not able top load monsters (regular) or homebrew I created on DnD beyond. I've been loving the platform but this is making it impossible to create encounters. Any suggestions?
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