596 support issues
For additional help, check out the developer's support site.
- All
- Questions
- Suggestions
- Problems
Pavel
Jul 28, 2024
I can't log into my account
Hello,
I again cannot log into my account because of the error {"driver":true,"name":"MongoError","index":0,"code":17419}
For the first time, this problem occurred with my original account, then you added a license to my second account, but now I get the same error when logging in through the second account. Could you please fix the issue?
- Report illegal content
- Copy link
Gianluca Parizia
May 14, 2024
Glossary on Documents translation
Hi, I would like to know if it would be possible to translate PDF and PPTX documents and if it would be possible to use/create glossaries, both technical and non-technical.
- Report illegal content
- Copy link
Lisa B
Apr 16, 2024
unwanted HTML code
Hello. When editing my website or Mailchimp emails, some unwanted HTML code automatically pops onto the rest of the code. It seems to be coming from a translation widget on my laptop (not the website or Mailchimp), and I wonder if it would be from Mate.
I'll paste the unwanted code. Is it inadvertently coming from Mate?
Hello. When editing my website or Mailchimp emails, some unwanted HTML code automatically pops onto the rest of the code. It seems to be coming from some translation widget, and I wonder if it would be from Mate.
I'll paste the unwanted code. Is it inadvertently coming from Mate?
<div id="WidgetFloaterPanels" class="LTRStyle" style="display: none; text-align: left; direction: ltr; visibility: hidden;" translate="no">
<div id="WidgetFloater" style="display: none;">
<div id="WidgetLogoPanel"><span id="WidgetTranslateWithSpan">TRANSLATE with <img id="FloaterLogo" /></span> <span id="WidgetCloseButton" title="Exit Translation">x</span></div>
<div id="LanguageMenuPanel">
<div class="DDStyle_outer"><input id="LanguageMenu_svid" style="display: none;" autocomplete="on" name="LanguageMenu_svid" type="text" value="en" /> <input id="LanguageMenu_textid" style="display: none;" autocomplete="on" name="LanguageMenu_textid" type="text" /> <span id="__LanguageMenu_header" class="DDStyle" tabindex="0">English</span>
<div style="position: relative; text-align: left; left: 0;">
<div style="position: absolute; ;left: 0px;">
<div id="__LanguageMenu_popup" class="DDStyle" style="display: none;">
<table id="LanguageMenu" border="0">
<tbody>
<tr>
<td><a tabindex="-1" href="#ar">Arabic</a></td>
<td><a tabindex="-1" href="#he">Hebrew</a></td>
<td><a tabindex="-1" href="#pl">Polish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#bg">Bulgarian</a></td>
<td><a tabindex="-1" href="#hi">Hindi</a></td>
<td><a tabindex="-1" href="#pt">Portuguese</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#ca">Catalan</a></td>
<td><a tabindex="-1" href="#mww">Hmong Daw</a></td>
<td><a tabindex="-1" href="#ro">Romanian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#zh-CHS">Chinese Simplified</a></td>
<td><a tabindex="-1" href="#hu">Hungarian</a></td>
<td><a tabindex="-1" href="#ru">Russian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#zh-CHT">Chinese Traditional</a></td>
<td><a tabindex="-1" href="#id">Indonesian</a></td>
<td><a tabindex="-1" href="#sk">Slovak</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#cs">Czech</a></td>
<td><a tabindex="-1" href="#it">Italian</a></td>
<td><a tabindex="-1" href="#sl">Slovenian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#da">Danish</a></td>
<td><a tabindex="-1" href="#ja">Japanese</a></td>
<td><a tabindex="-1" href="#es">Spanish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#nl">Dutch</a></td>
<td><a tabindex="-1" href="#tlh">Klingon</a></td>
<td><a tabindex="-1" href="#sv">Swedish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#en">English</a></td>
<td><a tabindex="-1" href="#ko">Korean</a></td>
<td><a tabindex="-1" href="#th">Thai</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#et">Estonian</a></td>
<td><a tabindex="-1" href="#lv">Latvian</a></td>
<td><a tabindex="-1" href="#tr">Turkish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#fi">Finnish</a></td>
<td><a tabindex="-1" href="#lt">Lithuanian</a></td>
<td><a tabindex="-1" href="#uk">Ukrainian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#fr">French</a></td>
<td><a tabindex="-1" href="#ms">Malay</a></td>
<td><a tabindex="-1" href="#ur">Urdu</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#de">German</a></td>
<td><a tabindex="-1" href="#mt">Maltese</a></td>
<td><a tabindex="-1" href="#vi">Vietnamese</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#el">Greek</a></td>
<td><a tabindex="-1" href="#no">Norwegian</a></td>
<td><a tabindex="-1" href="#cy">Welsh</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#ht">Haitian Creole</a></td>
<td><a tabindex="-1" href="#fa">Persian</a></td>
<td></td>
</tr>
</tbody>
</table>
<img style="height: 7px; width: 17px; border-width: 0px; left: 20px;" alt="" /></div>
</div>
</div>
</div>
<script type="text/javascript">
- Report illegal content
- Copy link
Marco Gieri
Apr 4, 2024
Error in Chrome Inspector
Every time I load a page, I can detect this error in Chrome Inspector:
Refused to create a worker from 'blob:http://localhost/d3a2629e-2c89-41c7-b71c-e8035eb81685' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-inline' 'unsafe-eval'". Note that 'worker-src' was not explicitly set, so 'script-src' is used as a fallback.
- Report illegal content
- Copy link
Ben Swartz
Apr 1, 2024
Keyboard shortcut doesn't work anymore
Hey,
The keyboard shortcut to translate specific work doesn't work. In my case I'm using Shift+T which now stop working.
Any advice?
Thanks
- Report illegal content
- Copy link
Mg Ag
Feb 27, 2024
5363652899766222
ggok44502@gmail.com
- Report illegal content
- Copy link
Mg Ag
Feb 27, 2024
ggok44502@gmail.com
ggok44502@gmail.com
- Report illegal content
- Copy link
Peter Donoso
Feb 12, 2024
U.S. Websites showing all prices in Yen, not U.S. dollars...HELP!
Using Avast VPN, which randomly chooses a country to represent my location. But even though I only use it intermittently, even if it's turned off for a few days, some sites have set their language to my VPN location. Never had a problem with this until I installed MATE as an extension on my iPad's Safari browser. How do I reset it to be strictly in English?
- Report illegal content
- Copy link
Yasemen
Jan 20, 2024
Can't login to my account from new device. Vocabulary has been lost completely, yet I was
me too
Can't login to my account from new device. Vocabulary has been lost completely, yet I was overcharged for one more subscription somehow
- Report illegal content
- Copy link
allemann christian
Jan 17, 2024
impossible d'activer mate
lors de l'activation un message indique une erreur en ayant retiré l'adresse email ayant servie a l'abonnement
merci pour votre aide
- Report illegal content
- Copy link