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Mate Translate – translator, dictionary

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596 support issues

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Pavel

Jul 28, 2024

I can't log into my account

Hello,

I again cannot log into my account because of the error {"driver":true,"name":"MongoError","index":0,"code":17419}

For the first time, this problem occurred with my original account, then you added a license to my second account, but now I get the same error when logging in through the second account. Could you please fix the issue?

Gianluca Parizia

May 14, 2024

Glossary on Documents translation

Hi, I would like to know if it would be possible to translate PDF and PPTX documents and if it would be possible to use/create glossaries, both technical and non-technical.

Lisa B

Apr 16, 2024

unwanted HTML code

Hello. When editing my website or Mailchimp emails, some unwanted HTML code automatically pops onto the rest of the code. It seems to be coming from a translation widget on my laptop (not the website or Mailchimp), and I wonder if it would be from Mate.

I'll paste the unwanted code. Is it inadvertently coming from Mate?

Hello. When editing my website or Mailchimp emails, some unwanted HTML code automatically pops onto the rest of the code. It seems to be coming from some translation widget, and I wonder if it would be from Mate.

I'll paste the unwanted code. Is it inadvertently coming from Mate?

<div id="WidgetFloaterPanels" class="LTRStyle" style="display: none; text-align: left; direction: ltr; visibility: hidden;" translate="no">
<div id="WidgetFloater" style="display: none;">
<div id="WidgetLogoPanel"><span id="WidgetTranslateWithSpan">TRANSLATE with <img id="FloaterLogo" /></span> <span id="WidgetCloseButton" title="Exit Translation">x</span></div>
<div id="LanguageMenuPanel">
<div class="DDStyle_outer"><input id="LanguageMenu_svid" style="display: none;" autocomplete="on" name="LanguageMenu_svid" type="text" value="en" /> <input id="LanguageMenu_textid" style="display: none;" autocomplete="on" name="LanguageMenu_textid" type="text" /> <span id="__LanguageMenu_header" class="DDStyle" tabindex="0">English</span>
<div style="position: relative; text-align: left; left: 0;">
<div style="position: absolute; ;left: 0px;">
<div id="__LanguageMenu_popup" class="DDStyle" style="display: none;">
<table id="LanguageMenu" border="0">
<tbody>
<tr>
<td><a tabindex="-1" href="#ar">Arabic</a></td>
<td><a tabindex="-1" href="#he">Hebrew</a></td>
<td><a tabindex="-1" href="#pl">Polish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#bg">Bulgarian</a></td>
<td><a tabindex="-1" href="#hi">Hindi</a></td>
<td><a tabindex="-1" href="#pt">Portuguese</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#ca">Catalan</a></td>
<td><a tabindex="-1" href="#mww">Hmong Daw</a></td>
<td><a tabindex="-1" href="#ro">Romanian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#zh-CHS">Chinese Simplified</a></td>
<td><a tabindex="-1" href="#hu">Hungarian</a></td>
<td><a tabindex="-1" href="#ru">Russian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#zh-CHT">Chinese Traditional</a></td>
<td><a tabindex="-1" href="#id">Indonesian</a></td>
<td><a tabindex="-1" href="#sk">Slovak</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#cs">Czech</a></td>
<td><a tabindex="-1" href="#it">Italian</a></td>
<td><a tabindex="-1" href="#sl">Slovenian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#da">Danish</a></td>
<td><a tabindex="-1" href="#ja">Japanese</a></td>
<td><a tabindex="-1" href="#es">Spanish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#nl">Dutch</a></td>
<td><a tabindex="-1" href="#tlh">Klingon</a></td>
<td><a tabindex="-1" href="#sv">Swedish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#en">English</a></td>
<td><a tabindex="-1" href="#ko">Korean</a></td>
<td><a tabindex="-1" href="#th">Thai</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#et">Estonian</a></td>
<td><a tabindex="-1" href="#lv">Latvian</a></td>
<td><a tabindex="-1" href="#tr">Turkish</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#fi">Finnish</a></td>
<td><a tabindex="-1" href="#lt">Lithuanian</a></td>
<td><a tabindex="-1" href="#uk">Ukrainian</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#fr">French</a></td>
<td><a tabindex="-1" href="#ms">Malay</a></td>
<td><a tabindex="-1" href="#ur">Urdu</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#de">German</a></td>
<td><a tabindex="-1" href="#mt">Maltese</a></td>
<td><a tabindex="-1" href="#vi">Vietnamese</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#el">Greek</a></td>
<td><a tabindex="-1" href="#no">Norwegian</a></td>
<td><a tabindex="-1" href="#cy">Welsh</a></td>
</tr>
<tr>
<td><a tabindex="-1" href="#ht">Haitian Creole</a></td>
<td><a tabindex="-1" href="#fa">Persian</a></td>
<td></td>
</tr>
</tbody>
</table>
<img style="height: 7px; width: 17px; border-width: 0px; left: 20px;" alt="" /></div>
</div>
</div>
</div>
<script type="text/javascript">

Marco Gieri

Apr 4, 2024

Error in Chrome Inspector

Every time I load a page, I can detect this error in Chrome Inspector:

Refused to create a worker from 'blob:http://localhost/d3a2629e-2c89-41c7-b71c-e8035eb81685' because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-inline' 'unsafe-eval'". Note that 'worker-src' was not explicitly set, so 'script-src' is used as a fallback.

Ben Swartz

Apr 1, 2024

Keyboard shortcut doesn't work anymore

Hey,

The keyboard shortcut to translate specific work doesn't work. In my case I'm using Shift+T which now stop working.

Any advice?

Thanks

Mg Ag

Feb 27, 2024

5363652899766222

ggok44502@gmail.com

Mg Ag

Feb 27, 2024

ggok44502@gmail.com

ggok44502@gmail.com

Peter Donoso

Feb 12, 2024

U.S. Websites showing all prices in Yen, not U.S. dollars...HELP!

Using Avast VPN, which randomly chooses a country to represent my location. But even though I only use it intermittently, even if it's turned off for a few days, some sites have set their language to my VPN location. Never had a problem with this until I installed MATE as an extension on my iPad's Safari browser. How do I reset it to be strictly in English?

Yasemen

Jan 20, 2024

Can't login to my account from new device. Vocabulary has been lost completely, yet I was

me too

Can't login to my account from new device. Vocabulary has been lost completely, yet I was overcharged for one more subscription somehow

allemann christian

Jan 17, 2024

impossible d'activer mate

lors de l'activation un message indique une erreur en ayant retiré l'adresse email ayant servie a l'abonnement

merci pour votre aide

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