Support: ICONex
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ICONex

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272 support issues

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idelle steinberg

Jul 20, 2024

How can I re-access my icon wallet?

Hi! I created a hana wallet in 2022 and I need to access it. I have my pass phrase but I can't find out how to download it again. It is asking for a password but I only have the 12 word phrase. Any suggestions? Thank you!

Dr. Michael Craig

Apr 23, 2023

Error message

I'm trying to unhook my staked ICX from Voting at
chrome-extension://flpiciilemghbmfalicajoolhkkenfel/index.html#/voting,
but every time I put the delegation on zero and hit "Vote" I get the following error message: SystemError:E2105:NotEnoughStep(txStepLimit:0,miniStep:142000. Pls tell me how I can halt the voting delegations so I can transfer my ICX!
Thnx, Michael

Aaron Melendez

Mar 13, 2023

issue with wallet

it is saying i have no internet conenction but i'm connected to my wifi

Aaron Melendez

Mar 13, 2023

Issues accessing Wallet using phone

i'm having issues accessing the app on my iphone. it is saying wifi is not available..and that i have no internet conenction

Ernest Lindell

Mar 5, 2023

Finding my wallet

I established a wallet in 2019. I have all the passwords and keys to get into the wallet but I am unable to access my wallet. What do I do?

Heiko Busch

Apr 3, 2022

No visible value in US.

I am using the extension in Chrome only with ICX in my wallet. I claim and stake and vote, and it's working. And it always showed me the value of my total assets in USD. But, since 4 days, the value is always "0". Is the connection with coinmarketbase broken or what is the reason?

Govert Van Den Heuvel

Mar 28, 2022

icx transactie unsuccesfull volgens p2pb2b terwijl status success

beste lezer,

Ik heb 2500 icx verplaatst van bitvavo naar p2pb2b. Op de een of andere manier is de transactie unsuccesfull volgens p2pb2b.
Ze staan niet in mn p2pb2bwallet terwijl icon tracker wel aangeeft transactie "success" is geweest.

De helpdesk van p2pb2b vraagt al ruim 2 weken om mn geduld maar dat is eigenlijk nu wel een beetje opgeraakt.

Wat kan ik hier aan doen?

Ians Strung Out Guitars

Feb 27, 2022

where is the loot

i have kept icon in this iconex wallet for months waiting for the airdrop that's never coming. i figured i would at the very least stake it and vote to gain something rather than hemorrhage continuously. a few days after staking i get a message i have kept icon in this iconex wallet for months waiting for the airdrop that's never coming. i figured i would at the very least stake it and vote to gain something rather than hemorrhage continuously. a few days after staking i get a message Integrity Check Failed (Jailbreak/Debugger detected)" and ofcourse the app will not open on Mobil or laptop. why will the wallet not open, where is the airdrop. where is my money. when will you fix this mess!?













'Integrity Check Failed (Jailbreak/Debugger detected)' but then the wallet opens and my balance is shown.

Paul

Feb 15, 2022

Iconex Wallet

Hi,
I downloaded Iconex Wallet on my Mac but think it was via Safari not Chrome. I set up a wallet and transferred my ICX into it, but when I open the wallet I get the following message: 'Integrity Check Failed (Jailbreak/Debugger detected)' but then the wallet opens and my balance is shown.
My questions are - was this wallet recognised for the ICE drop and what action do I need to take, if any, to ensure no issues with any transactions etc.?
I'd be very grateful for some advice please!
Thanks
Paul

orazio lazzara

Jan 8, 2022

APPLICATION MOBILE

Bonjour, l'application de mon mobile , n'est pas syncroniser avec ,mon ordinateur; ayant quasiment 1000 icx sur l'appli mobil sur mon ordinateur il apparait 0, que puije faire

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