IBM Salesforce Extras

IBM Salesforce Extras for Support

This extension adds some extra features to Salesforce Console for use by Support teams at IBM. Restrictions: This extension is only designed for use with the Lightning Salesforce Console. It will not function on Salesforce Classic. For questions or suggestions, reach out in the #ibmsfextras Slack channel. Permissions notes: The extension only activates on tabs accessing *.force.com domains. The Chrome permission "Read your browsing history" is not entirely accurate as the extension does not read any of your browsing history. The permission is listed because of the use of the webNavigation and tabs APIs to effectively find open Salesforce tabs. The extension does not make any calls to external services of any kind; it strictly updates the Salesforce UI styling. Cases views Features - Severity level cell highlighting and shortened Severity text - Auto-refresh button - Highlighting of cases based on status ("New Case", "Waiting for IBM" or "Client has replied", etc.) - Milestone Target Date/Time colorizing and countdown timer based on contact time left - 'Last Customer Comment' cell highlighting if that time is > 1 hour ago. - 'Next Action Datetime' cell highlighting if that time has been reached - Skill case indicator icon in Subject column - Highlighting my name in the Owner column for my cases - Highlighting the Entitlement Name and Case Number fields purple for Advanced Support cases Case Features - Copy Case Details (to clipboard) button - Keyboard shortcut to copy the current open Case # to the clipboard (CTRL+SHIFT+Y) - Keyboard shortcut to copy the current open Case details (#, Severity, Account, Subj.) to the clipboard (CTRL+SHIFT+U) - Keyboard shortcut to copy the parent Case # of the current open Skill case to the clipboard (CTRL+SHIFT+.) - Keyboard shortcut to copy the Account Number of the current case CTRL+SHIFT+, (comma) (Mac users substitute the Command ⌘ key for for CTRL) - Slim left/right collapse buttons - Trimmed padding in center and right side panels for a cleaner, more spacious look - Always display the full subject heading in the left panel of a case - Feed V2: Show purple 'Advanced Support' badge at the top of the feed for applicable accounts Older/deprecated Case Features: - Compact case feed entries (about 1/2 the size as the original) (Feed V1) - Feed entry highlighting in the Case Feed view(Feed V1) - Auto focus cursor in @mention modal popup when composing a post (Feed V1) - Background text area highlighting when composing internal posts (Feed V1) - Condensed Task feed entries with Next Contact Date for Customer Communication tasks (Feed V1) - Auto expand all case feed entries (optional) (Feed V1) General Features - Colorized navigation bar tab icons (optional) - Condensed navigation bar - Colorized case numbers in the navigation bar based on case severity - Account names in Case tabs along with Case Subject mouseover tooltip - Account names in Case tabs are colored purple if it's an Advanced Support account - Colorized Omni-Channel statuses - Colorize Client Escalated case tabs (light red)