Hiver - Gmail-based customer service solution
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Hiver - Gmail-based customer service solution

hiverhq.com
4.5(

212 ratings

)
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Overview

Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.

With Hiver, teams can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations, without having to learn any new software. Over 8000 teams from companies like Canva, Flexport, and Oxford Business Group, among others, use Hiver to deliver a better customer experience. ✉️ Email - Manage shared inboxes like support@ and info@. Create ownership for every email and collaborate faster internally. 📖 Knowledge Base - Empower your customers to self-serve with our centralized library of help articles. 💬 Live Chat - Offer personalized real-time support and manage these chats right inside Gmail. 📞 WhatsApp - Manage all queries that come via WhatsApp and respond to them without leaving your inbox. 🎙️ Voice - Provide support via call by setting up an Aircall account and start managing your voice inbox. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few: Key Features ✅ Loop in teammates on emails with @mentions and get inputs when needed. ✅ Get alerted when someone is responding to an email with Hiver’s Collision Alerts. ✅ Automatically assign emails to your team in a round-robin manner for faster responses. ✅ Collaborate with co-workers outside your shared inbox with Collaborators and resolve queries faster. ✅ Track key customer service metrics and identify areas of improvement. ✅ Get rich customer context and craft personalized responses with the Hiver Contacts feature. ✅ Set the right expectation for your team and never drop the ball on queries with SLAs. ✅ Measure customer satisfaction by sending a short survey at the end of emails. ✅ Intelligently close non-actionable ‘Thank you’ messages with Harvey - the AI bot. ✅ Connect your favorite apps like Asana, JIRA, Salesforce, Slack, and Zapier with Hiver. Reasons you’ll love Hiver: ✅ Designed for simplicity so you can get started in minutes. ✅ Provides 24x7 support across all plans. ✅ Most secure customer service solution. Does not store your emails. ✅ No tickets, no weirdly formatted emails. Have real human-to-human conversations. Take Hiver for a spin with our 7-day free trial - https://hiverhq.com/signup Or check out how Hiver works in 5 minutes - https://hiverhq.com/ondemand-webinar

4.5 out of 5212 ratings

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Fernando SchioNov 29, 2023

Perfect tool! Simple and effective. Easy to use. Helped me increase my company's efficiency by more than 200%!

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Joseph PryorJan 24, 2023

One of those products that you wonder how you lived without. There are so many features that are great but generally speaking being able to assign and share emails in an easy intuitive way makes us much more productive. The team that onboarded us was incredibly patient and thorough. I highly recommend you try this amazing tool.

2 out of 2 found this helpful
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Dylan DevineAug 20, 2022

Hiver Account Manager to let me know with 8 days notice that my pre-paid subscription was moving up to a $60 per user plan and they were going to charge me for the difference. It's because they changed and limited their plans to 5 shared mailboxes where before there was no limit. I now have short notice to limit shared mailboxes to 5 or pay thousands extra for the "Elite" plan that has so many features we don't need. Poor business practice.

3 out of 3 found this helpful

Details

  • Version
    6.9.6
  • Updated
    April 10, 2024
  • Size
    35.99KiB
  • Languages
    English
  • Developer
    Grexit Inc
    Zanker Ln San Jose, CA 95134 US
    Website
    Email
    support@hiverhq.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Hiver - Gmail-based customer service solution has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Hiver - Gmail-based customer service solution handles the following:

Personally identifiable information
Financial and payment information
Authentication information
Personal communications
User activity

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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