Hiver - Gmail-based customer service solution - Chrome Web Store
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Hiver - Gmail-based customer service solution

hiverhq.com
Featured
4.6(

259 ratings

)
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Overview

Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.

With Hiver, teams can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations, without having to learn any new software. Over 8000 teams from companies like Canva, Flexport, and Oxford Business Group, among others, use Hiver to deliver a better customer experience. ✉️ Email - Manage shared inboxes like support@ and info@. Create ownership for every email and collaborate faster internally. 📖 Knowledge Base - Empower your customers to self-serve with our centralized library of help articles. 💬 Live Chat - Offer personalized real-time support and manage these chats right inside Gmail. 📞 WhatsApp - Manage all queries that come via WhatsApp and respond to them without leaving your inbox. 🎙️ Voice - Provide support via call by setting up an Aircall account and start managing your voice inbox. Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail. Here are a few: Key Features ✅ Loop in teammates on emails with @mentions and get inputs when needed. ✅ Get alerted when someone is responding to an email with Hiver’s Collision Alerts. ✅ Automatically assign emails to your team in a round-robin manner for faster responses. ✅ Collaborate with co-workers outside your shared inbox with Collaborators and resolve queries faster. ✅ Track key customer service metrics and identify areas of improvement. ✅ Get rich customer context and craft personalized responses with the Hiver Contacts feature. ✅ Set the right expectation for your team and never drop the ball on queries with SLAs. ✅ Measure customer satisfaction by sending a short survey at the end of emails. ✅ Intelligently close non-actionable ‘Thank you’ messages with Harvey - the AI bot. ✅ Connect your favorite apps like Asana, JIRA, Salesforce, Slack, and Zapier with Hiver. Reasons you’ll love Hiver: ✅ Designed for simplicity so you can get started in minutes. ✅ Provides 24x7 support across all plans. ✅ Most secure customer service solution. Does not store your emails. ✅ No tickets, no weirdly formatted emails. Have real human-to-human conversations. Take Hiver for a spin with our 7-day free trial - https://hiverhq.com/signup Or check out how Hiver works in 5 minutes - https://hiverhq.com/ondemand-webinar

4.6 out of 5259 ratings

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Jennifer AntonowJul 19, 2024

Hiver is a pretty remarkable tool. It is really easy to get up and running and the gmail integration is key. The templates have saved our team so much time - no more copying and pasting the same info into a thousand different emails!

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Derrick Murage - Optica SAPJul 18, 2024

i have gone through all sections of hiver and its best for our company, wishing i was having this 5 years back our email communication could be inline and organized.

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Seth HortonJul 17, 2024

Hiver has been great to work with! It has helped my team communicate better and make sure all members are working on what is expected! Their CS is amazing too and quite to respond and help if an issue arises.

Details

  • Version
    7.1.9
  • Updated
    July 15, 2024
  • Size
    11.14MiB
  • Languages
    English
  • Developer
    Grexit Inc
    Zanker Ln San Jose, CA 95134 US
    Website
    Email
    support@hiverhq.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Hiver - Gmail-based customer service solution has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Hiver - Gmail-based customer service solution handles the following:

Personally identifiable information
Financial and payment information
Authentication information
Personal communications
User activity

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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