Hiver: AI-powered customer service platform

hiverhq.com

Featured

4.6(

284 ratings

)

Extension Workflow & Planning40,000 users

Overview

Hiver is an easy-to-use customer service platform that unifies communication channels, apps, and data for stellar customer support.

Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life. -------------------------------------------------------------------------------------------------------------------------------------------- Hiver brings powerful features to your inbox: ✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver. ✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots. ✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions. ✅ Automations: Improve team productivity by automating repetitive and grunt work through powerful rule-based automation. ✅ Integrations: Bring all your customer context from 100+ apps like Hubspot, Salesforce, Monday, Jira, Asana, and more. ✅ Analytics: Track key support metrics like response times, team workload, customer satisfaction scores, and more. -------------------------------------------------------------------------------------------------------------------------------------------- Why Hiver? - Used by 10,000+ teams, including those at Vacasa, Flexport, and NYU - Designed for simplicity and works right inside your inbox - Over 1000+ 5-star reviews on G2 and 24/7 support across all plans - Affordable and flexible pricing plans - Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant Start a free trial by downloading the Chrome extension or request a demo by visiting hiverhq.com

4.6 out of 5
284 ratings
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Details

Version
7.2.36
Updated
February 17, 2025
Flag concern
Size
11.83MiB
Languages
English
Developer
GREXIT, INC.
2600 El Camino Real Ste 403 Palo Alto, CA 94306-1705 US
Website
Email
support@hiverhq.com
Phone
+1 408-831-3825
Trader
This developer has identified itself as a trader per the definition from the European Union.
D-U-N-S
118971635

Privacy

Hiver: AI-powered customer service platform has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Hiver: AI-powered customer service platform handles the following:

Personally identifiable information

Financial and payment information

Authentication information

Personal communications

User activity

This developer declares that your data is

Not being sold to third parties, outside of the approved use cases
Not being used or transferred for purposes that are unrelated to the item's core functionality
Not being used or transferred to determine creditworthiness or for lending purposes

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