10 support issues
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- Questions
- Suggestions
- Problems
David Di Mauro
Jul 31, 2024
cant find plugin when drafting new email
Hello
I've added the chrome extension but the little highspot icon is still not showing up when I click compose to draft a new email. Please advise
Bill Leon
Jul 1, 2024
setting up on a new computer
I have downloaded the extension but am unable to get it to find it in Gmail.
Microsoft edge seems to be interfering with it.
Daniel Selvin
Nov 29, 2023
Extension getting removed automatically in chrome
Hi Team,
This HighSpot for Gmail extension is automatically getting removed by Chrome. Its not disabled but completely removed.
Thuva Balakumar
Oct 19, 2022
Highspot Plugin is intermittent in Gmail
Hi, we are experiencing an issue where when drafting an email/replying to an email the plugin is not visible at the bottom. Seems to be intermittent. We tried to uninstall and re-install the plugin. Are you aware of this bug?
Gautam Mahajan
May 17, 2022
Unable to Use
When I click on HighSpot, it comes up Awe Snap. I have removed HighSpot, and reinstalled it. Any suggestions?
Yunuen (Yuni) Gutierrez
Oct 26, 2021
Issue with Gmail extension
When accessing Highspot from gmail, the Highspot pop up window opens up but it is too big for my screen and because of this I can't access the button to add content to the email. I've made sure I have the latest version of the extension as well as chrome.
Nancy Beach
Oct 16, 2018
Problem
My highspot link in my google email does not work. It keeps asking me for my password over and over again.
Ashlee Hall
May 31, 2017
Not actually tracking
All of my emails are showing as unopened, even when I receive a response. I tested one by sending an email to my other email address and it still shows that it has not been opened.
Dennis Lord
Apr 18, 2017
tracking emails sent
I don't see the highspot icon in my sent file to ttrack sent email messages
Corey Salomone
Jan 16, 2017
Issue with GMail App
When I click on the Highspot icon when drafting an email, the left side of the window is completely blank.
When I select an item to upload, it won't actually let me click the button to add it to my email.