Support: Hide Internal Zendesk Comments

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Martin Cubitt

Feb 16, 2023

Does it also hide internal comments from the preview when I hover over a ticket in a view list ?

When looking at a View of tickets, when I hover over the Subject (if that is one of the displayed fields), Zendesk gives a mini preview of the ticket contents. It includes the ticket description (1st comment) and the latest comment.

Does this extension hide internal comments from this preview?

Thanks

Ricky

Feb 25, 2019

Collapse comments by selection

Is it possible to hide not just internal comments, but public comments as well, by selection? Sometimes we'll get tickets that are super long and difficult to read and it'll be nice if we can collapse some of them and focus on the important info.

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