19 support issues
For additional help, check out the developer's support site.
- All
- Questions
- Suggestions
- Problems
Darron Gregory
Aug 19, 2021
Tagtician on Mac OS Mojave
Hi - I'm having trouble with Tagtician on Mac OS Mojave with Chrome Version 92.0.4515.159 - I'm just getting the 3 dots cycling
Please can you help
Thank you
- Report illegal content
- Copy link
Brian Bolton
May 1, 2020
Extensions breaks google play functionality
With the extension enabled with default settings, it blocks the ability to install android apps remotely through the google play website. On clicking 'install' the site spins forever. Changing the extension to be allowed on-click only works around the issue.
- Report illegal content
- Copy link
Doug Whitehead
Sep 20, 2019
Action Names in Export?
Is there a way to include Action Names in the Export function?
- Report illegal content
- Copy link
Mili Shrivastava
Mar 15, 2019
API
Do you have any API which we can use for automation purpose.
- Report illegal content
- Copy link
A Chrome Web Store user
Mar 4, 2019
Library Export Only Exporting Partial Rules
I am trying to export the entire DTM library for my sites and each time it is only exporting the first 60 or so rules. I have tried reinstalling the plugin, restarting Chrome and my computer. Are there any known issues with Library Export?
- Report illegal content
- Copy link
Kevin Jacobs
Feb 4, 2019
Export Library not working
I've been having issues exporting libraries for a while now. I was previously on Chrome version 71, just updated to 72 this morning and still having issues.
I'm trying to export on ford.com but when I click the export button on a library nothing happens.
I also sometimes have trouble even getting libraries to load. This morning I haven't been able to get past the three dot Tagtician loading screen.
Any known issues?
- Report illegal content
- Copy link
A Chrome Web Store user
Nov 27, 2018
Export Not Working
I am on a website tagged using DTM, and when I click the "Export" link, nothing happens. I tried both with the library toggle turned on and off.
- Report illegal content
- Copy link
A Chrome Web Store user
Oct 22, 2018
Conflict with JIRA Portfolio
With Tagtician enabled, I get an error reported by the JIRA Portflio application ("Bummer, something has gone terribly wrong here...") that it cannot read my SEN. In Console, there is an error, "Uncaught TypeError: Cannot read property '_container' of undefined".
Without Tagtician enabled, there are no issues. There's clearly a conflict of some type or other.
- Report illegal content
- Copy link
Michael Won
Sep 8, 2018
Export to CSV, view Adobe Custom Code
Is it possible to view rule (i.e. Direct Call Rule) Adobe custom code in the CSV export? If so, I am not sure where to find it. I can see the code for data elements. Either way, been using the tool for a while and am a big fan! much appreciated!
- Report illegal content
- Copy link
Adam Haining
Jun 5, 2018
Breaking jQuery
On our site, www.disruptiveadvertising.com, it is overwriting our version of jQuery with the injected script, and breaking things. Specifically we have buttons that pull up our forms in modals, and these use functions in jQuery.easing to display the modals. The injected script overwrites the different functions in jQuery.easing, so the forms do not work.
Tagtician should use a custom jQuery object if it is to use jQuery at all so it does not conflict with any custom jQuery installation on a site. Specifically, it should never write it to window.$ or window.jQuery.
- Report illegal content
- Copy link