24 support issues
For additional help, check out the developer's support site.
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Kylie Bonassi
Jan 31, 2024
The pug in isn't working today
It is not showing me the DR score today for any site.
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Tetiana Kharchuk
Jan 15, 2024
Not displaying metrics data
Hello! I have a problem with Ahrefs extension. I have already cleared cache and allowed cookies. Metrics data are not displayed.
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Grace Burton
Oct 11, 2023
DR Rating & Web Metrics not loading
Hello,
A few of us are experiencing an issue with the extension, the DR rating and general metrics section is blank, not pulling through any data across sites. Can you help? Thank you
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TJ Bowman
Sep 24, 2023
Dark mode metrics bar
The ah_statsbox-item-value color is the same as the bar background color and you can't see the stats values unless you hover over them. Please don't make me use the light mode metrics bar it hurts my soul
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Adrian Ponce del Rosario
Aug 2, 2023
Google Search results SEO metrics missing
I don't see the SEO metrics for the top-ranking pages from google search page anymore. Can someone help me?
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Greg Boyce
Jun 16, 2023
Metrics Not Working
I am logged into my account. The Metrics tab is only showing an error message "Error fetching data. Please try again later." and the button for Web vitals. No other information is shown in the card. It worked normal as of yesterday afternoon. Thank you.
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PHP Dev
Apr 26, 2023
I dint want to crawl a div headings in this tool
In my website headings under a div i dont want to crwal them into this tool
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Markus Zadina
Apr 6, 2023
No SEO metrics on SERPs and no toolbar for checking results in other regions
I have the Ahrefs toolbar installed and I am logged in.
I see metrics directly under Googles search box and I see the Ahrefs box with keyword ideas. In the plugin the search metrics and Serp tools are switched on. I see the keyword metrics (and can change them) but I don´t see position numbers or results metrics. And what I am missing the most is that the local search simulator is not working ... meaning I don´t see a toolbar for it anymore. on the right side of google searchbox is nothing. It was working until there was an update a few weeks back and it does not work anymore. I need this to work on client projects now.
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Chris Bernal
Mar 15, 2023
Ahrefs overlay not showing up
Hello, the ahrefs overlay (bar under each search result) is not showing up. I have updated chrome, cleared cache, whitelisted ahrefs, and reinstalled the extension. Is there something I'm missing?
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Diana Bloom Driscoll
Nov 29, 2022
no toolbar
downloaded but no toolbar
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