6 support issues
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- Problems
Jim Meidlinger
Oct 19, 2023
How do you get started using this extension?
How do you get started using this extension? When I click the triangulation button after generating a list of common relatives, I get the error message
you.23andme.com says
Not yet available with the new database format
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Alex Fuchs
Aug 7, 2023
multiple kits
Hi, great tool! thank you!
I manage multiple kits on 23andMe.
What is the best way to work with multiple kits?
I.e. is there anyway to separate/identify which triangulated segments belongs to which kit?
Thanks,
Alex
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Karla York
Apr 10, 2023
529 for MyHeritage?
Thank you so much for this extension. It has been invaluable in my work with 23andMe. Is there any possibility that you might develop a version for MyHeritage? I would love to see that come about.
Thanks again!
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Mike Boucher
Dec 11, 2022
529renew on 23&me site
The program works initially, but never says it is done. I have been able to download a few files. If the file shows Chromosome 22 or x does that mean it has finished or still has more matches to process? I have waited for over an hour for one run. But the csv file could be downloaded, so does that mean it is done?
Seems like after a few runs 23&me just quits allowing it to run? Is that the experience of others?
Thanks
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Veronica
Dec 2, 2022
Is there a user guide somewhere?
Some sort of guide to get started would be useful. Even it is the old 529andYou it might be helpful? Are there and old blogposts about the old product that may help?
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D M Silfies
Oct 19, 2022
error
I am getting, Package is invalid. Details: "Could not load icon "529Renew-16.png" specified in "icons"...
And there is a box with OK in it for me to click.
So I can't add this extension??
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