Support: Helperbird: Accessibility & Productivity App
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Helperbird: Accessibility & Productivity App

148 ratings


21 support issues

For additional help, check out the developer's support site.

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Sulthan Sulthan

May 17, 2024



Ducky Dorman

Sep 16, 2023

Not opening options panel

Up until a week(?) ago the panel used to open when you clicked the extension icon. Now it doesn't.

Browser: Vivaldi running Chrome version of the Extension.
Version: 104.5.6
Free Version


May 11, 2021

Does not work

Plays a sentence, then stops for no reason. other parts do not work at all. not sure what I am suppose to do.

Camilla Schulze

Sep 14, 2020

Font on buttons

I'm working in a team that developes webs for the public and wanted to check if the page works with helpbird but we have an issue were the font is not applied to button-elements that has a font-family specific to that element. Is this a known issue with Helpbird or is there something we should do to work around it? Seeing how button is a valid html element should it not be included in the styling to add the font to that element i Helpbird aswell? I could only see it being applied to these elements: p, a, h1, h2, h3, h4, h5, input, ul, span, font, strong, th, td which seems a bit too few. Would be great if you could send me some feeback on this :) Thanks for a great addon!

Cordelia Parham

Aug 20, 2019

Trial over before ever used. In good faith I paid the money and it still doesn't work.

I am disgruntled because my trial didn't work, then when I paid the money I still couldn't get the premium features to work. The main reason I wanted to try this was because of the Text-To-Speech options and the Ruler and it keeps telling I need to pay. Your service *seems* like it would be great, but so far it has yielded nothing. By the way, I saw two different costs: $2.99 and $4.99. Which is it?

Manny Parra

Jun 30, 2019

cancel account

Requesting to cancel account

Ulf Herrmann

May 2, 2019

Error while installing

I get an error when installing: Name of key "optionen gespeichert" is invalid. Only ASCII [a-z], [A-Z], [0-9] and "_" are allowed."


Apr 2, 2019

Paid for upgrade but not working

I'm having the exact same problem as Caitlyn Shea Butler. I paid for upgrade, now it's tell me I need to upgrade for $2.99 with no option to do so. Is this fixed yet? thanks, Helen

Caitlyn Shea Butler

Feb 21, 2019

I purchase the extension, but it says that my trial is over and to upgrade

I installed the trial of the extension, liked it, and purchased it for $4.99. Now the app says that my trial is over and I need to upgrade for $2.99. If I click the upgrade link, there is no options to purchase which indicates to me that I have already purchased the extension. Help?

Also, when I had access to the google docs feature, I was having trouble with the cursor position. The position of the cursor on the screen was not matching where new letters were added.

Jeffrey Blais

Nov 27, 2018

Can't Install "Try Now" Button Grayed Out

Can't install the extension on our student or staff Chromebooks or Chrome Browsers. There is no Add to Chrome button only a Try Now button that is grayed out and unclickable to install the extension.

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