Help Scout

Help Scout makes great customer service achievable for businesses of all sizes.

Help Scout is a help desk designed for a great customer experience, free of ticket numbers and portals. It's easy to get your team up and running with our customer service software. HELP DESK SCALE WITHOUT THE CLUTTER + Workflows enable you to filter emails, setup custom folders or automate actions quickly + 75+ keyboard shortcuts modeled after Gmail make you feel right at home + Insert canned responses on-demand with Saved Replies + Use Help Scout from Gmail with our powerful email integration COLLABORATE WITH YOUR TEAM + Insightful Help Scout reports keep your finger on the pulse of the business + Collaborate internally with private notes and assigning + Our unique collision detection feature prevents two agents from replying to the same customer + Manage multiple mailboxes or products with ease BUILD CUSTOMER RELATIONSHIPS + Customer profiles populate automatically with public information + Complete conversation history is only a click away at all times + Quickly log phone calls from Help Scout or track voicemails automatically EXTEND AND INTEGRATE + Help Scout Apps bring integrations with your favorite products into the fold + Leverage Help Scout in powerful ways with the read/write API + Custom Apps enable you to pull in data from any third party source Delight customers in less time with customer support software that works just like email.