47 support issues
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Paul Sibson
Feb 2, 2023
PT suddenly stopped working in MyHeritage
I have captured many DNA and matches with PT But now although the icon is coloured and recognises the information nothing happens when I click on it except it opens the menu page
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GARY GAUTHIER
Nov 27, 2021
Walk-through of the use of v2.5.9
Is there a page with a walkthrough of how to use v2.5.9?
There seem to be differences from what I've seen on the web.
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Catherine Spry
Mar 11, 2021
Pedagree Thief does not work
For last 2 years I've been trying to use this app with: MyHeritage, GEDmatch, & FamilyTreeDNA, and in all that time it worked has only worked twice. I believe the problem is on your end and with app. As there's been no improvement whatsoever, I'm removing your app now & will NEVER try it again. Thanks for nothing. Worst app ever.
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Jay Ingalls
Jan 13, 2021
Can not create valid Gedcom file from Gedmatch.com with P2G
Dates bad, no continuous family connections. Just parent and child.
Can send a text file copy of errors report. I think I did it the same as before when it worked.
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Dean C
Jun 6, 2020
MyHeritage Triangulation matches failed to recognise
Hi developer,
I ran into the following problems: I've opened MyHeritage website and under my 'Review DNA matches' with my mother, I started 'reading' all my matches in 'Pedigree thief' (v2.2.0.6) tab in Chrome browser. When it completed reading 265 matches, I could save 264 under ICW button but there are none under Triangulation button as there are clearly many triangulation matches on MyHeritage page. Why did Pedigree thief failed to recognise or read them? Can you suggest a solution to this? I've updated to latest Chrome version and enabled to access MyHeritage site.
Thank you.
Regards
Dean
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Mark Carroll
Dec 4, 2019
GEDMATCH
No Save ICW button or toggle button on gedmatch
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Jan Bergquist
Nov 22, 2019
FamilyTree site changing
I can't use Pedigree Thief on FT site for now. It's only grey.
It seems that the trees are using the site tree.familytreedna.com
Is this the reason why PT isn't working now? Can it be 'amended'?
Thanks .. / Jan
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Traci Martin
Aug 26, 2019
Pedigree to gedcom is not working
Not sure why but a dialogue box opens briefly and then shuts down. I can never get the utility to run. I have no idea how else to convert an ahnentafel to a gedcom..
.
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Jenny Franklin
Aug 25, 2019
not collecting My Heritage triangulations beyond the first one
This is an intermittent issue but happens often
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Tim
Aug 12, 2019
compatibiliy with vivaldi
I use vivaldi as my default browser (chrome variation), but pedigree thief doesn't work (no icon) in it. Any chance this problem can be resolved?
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