7 support issues
- All
- Questions
- Suggestions
- Problems
Carlos Collado
Sep 28, 2022
Big issue
Make it work in the spanish language please, latin america is the maximum consumer of hbo max, as well as in portuguese. Only Work in English. We need more like Netflix Extension that can work in any lenguague. Thanks!!
Smokie Lee
Aug 4, 2022
Disable "Leave us a review!" feature or make it open in background
Please disable the "feature" that opens a tab to tell you to leave a review for the app. If you must leave this questionable UX (studies show that asking for reviews isn't very effective in getting reviews) in the app, please change it to open a tab in the background instead of the foreground. I have been interrupted by this "feature" 4 days in a row, and once it happened while I was leading a meeting and sharing my screen. I certainly was not watching HBOMax at the time. I have never had any issues like this with your Netflix Extended Chrome extension, and it was surprising to have it happen. (I also suspect it will continue to happen even though I have now given the app a review.)
WindyClear
Jul 23, 2022
Extensions seems to have stopped working?
Hi I just downloaded the HBOmax Extended extension a few days ago, it worked great on initial install, but now doesn't show up at all in the player when I have it turned on. I'm running the latest version of Chrome on Windows 10, can you help?
Samyaza “Samyaza”
Jul 11, 2022
Subtitles
Hello there, is there any way how to disable the subtitles module?
TreaskZ TreaskZ
Jun 21, 2022
Skipp button
I noticed that the skipp button dosen't work, i also read that you only tested for the EN version. Is the reason it's only working for EN because the text of the button change based on country? If so, would it not be plausable to use other ways of identifing the button other then from text?
B Lausen
Apr 27, 2022
request information on HOW to use this extension.
I am a little tired and a little irritated at the moment so I will try NOT to take it out on you.
However; I am using Google Chrome (as you most likely know) and have tried to use this extension both in HBO MAX as a TAB in a Chrome Browser window, as well as in a "SAVED APP" Chrome Window. That is created when you save a webpage as a Google App, under more tools in the Customization Settings List. Neither of which show this so-called settings' cog or icon that links to the options your video depicts... By the way... the video you have posted FOR the HBO Max extension is NOT for HBO; but for your other app, HULU. I'd appreciate it if you could take a minute and explain what I and maybe other users need to do in order to use this extension.
Thank you
Michael Adrian
Apr 25, 2022
The subtitle is off on the screen
Hi. Great tool to enhance HBO Max. I have only one big issue: the subtitles are displayed too high and to the left, no matter the settings. It is possible to implement and option that doesn't touch the subtitle part at all? I find that the original subtitle selector works just fine ( it also has fonts etc). I have to disable this for now, since that subtitle placement distracts me too much . Thanks.