11 support issues
For additional help, check out the developer's support site.
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Mikael Holm
Oct 31, 2023
Can not install Group Collector
I am trying to load Group Collector to Crome but the Extention never show up in Google Extentions. It shows "Adding in Ceome..." but nothing more happening.
I have tried both with and without antivirus.
Denise Turner
Sep 26, 2023
re activate account
My account has been disabled because my card was cancelled. I need to re activate this account ASAP. what I have been told to do isnt working. How can I do this
Monica Nunez
Feb 3, 2023
Chrome extension
Hi I just purchased group collector. I am trying to download the chrome extension. I did not give me any message that it downloaded, cant see it in my chrome extensions and if I try to download it it tells me that is is already being download. So Im stucked. Please help.
Delilah Zawadiuk
Jan 18, 2023
Trying to install
NONE of the instructions in the email I received with License and Password even exist on the email link. The first instruction is to "add to Chrome" on extension page. This does not exist when I click the link I am given.
Beth Mancuso
Aug 18, 2022
GC Not Working
As of this morning there is no option to GC approve members anymore. Help!
Scott Dixon
Aug 18, 2022
Having Issues Getting Group Collector Working This Morning
I am having issues with group collector this morning and when I go on the member request tab of FB the group collector option is not activating. Do you know if there was an update to FB which causes an issue with the plugin? Thanks for the help.
Rebecca Roy
Mar 22, 2022
Error performing query.
Sometimes when I try to GC approve I get the "Error performing query." message, and it can't collect leads.
How do I resolve this?
Munira Adenwalla
Aug 26, 2021
I registered with a different email to my Facebook email used
Hello.
I registered for Group Collector with a different email to the one that I use for my Facebook profile / group. Is that a problem? Or how can I change that?
Thank you,
Munira
Bella Allen
Oct 30, 2020
FB groups member emails
download emails from my group. will i be able to get the emails if they are already member's?
Shonda Hall
Sep 29, 2020
No Data Being Collected on My Google Sheet
I'm approving members into my Facebook Group and the first and last name as well as the email address is being pushed to my email marketing provider, but no data is being collected and or retained to the Google Sheets. The Google Sheet was suppose to collect additional data for marekt research purposes. What is the issue?