Support: Ground News - Bias Checker
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Ground News - Bias Checker

43 ratings


10 support issues

For additional help, check out the developer's support site.

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Apr 30, 2024

Even though I'm logged into in chrome, the extension tabs show login button

Vantage customer, Chrome, settings Site Access "on click", logged into
When I click on extension where I want the extension to see the page, the Save Article, Citations, and Factuality Data still show the "Hold On ... Login" message.

Steven Żebrowski

Jan 10, 2024

Ground popup blocks's search bar

The Ground News Bias Checker popup blocks's search bar. Please fix.

Jay L

Jul 8, 2022

Selective blacklist?

Installed the extension today and it's been helpful so far. I have to ask, is there a way to stop the banner from appearing on certain sites? It appears on Wikipedia and I have no need for it there.

Tyson Koch

Dec 9, 2021

Error; Unable to use extension menu

"background": {
"persistent": false,
"scripts": [ "js/vendor.js", "js/background.js" ]
"browser_action": {
"default_icon": {
"128": "128.png",
"16": "16.png",
"32": "32.png",
"48": "48.png"
"default_title": "Ground News Explorer"
"content_scripts": [ {
"js": [ "js/vendor.js", "js/content_script.js" ],
"matches": [ "http://*/*", "https://*/*" ],
"run_at": "document_start"
} ],
"description": "Explore the web and lookup articles you find on Ground News",
"icons": {
"128": "128.png",
"16": "16.png",
"32": "32.png",
"48": "48.png"
"key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAn6KOqyojBxObJ1EqMgq5GZPxesnNW/7pDrDy7DbMJEMnzn50I21zER+bmfVV79Gwww76EgcMxJgcteCicacByw8NZMf0t2UkOO8mDSNrE91VGmpuRNPvlfT9hdISj3BSl/pdX3furoM74tAGCxRfb32dHiVdjpFrXyC/Xg1w77yoavhFT6CffUFKEZvNwnyIWGUQsYAvppC71eXZE2gxXyfN+72BfzrNfKoXTJqF4ekgGPWRlk8AOEhglsHyaHDywQVtiCsRWoU5P4haC9wTBJNC4jtOvMPKsgR39nOSGh4WyHnw99rI3G4MBFY4TWEDpA4Z2NK0zg11DNz8GeAT7QIDAQAB",
"manifest_version": 2,
"name": "Ground News - Bias Checker",
"permissions": [ "tabs", "*" ],
"update_url": "",
"version": "2.8",
"web_accessible_resources": [ "frame.html", "js/frame.js", "popup.html", "js/popup.js" ]

Tyson Koch

Dec 9, 2021

Unable to open menu

When clicking the extension menu I end up getting a file could not be accessed message?

Richie Holt (that1rowdryacer)

May 30, 2021

Not working in brave.

When I load a news article the extension banner at top of the page says "unexpected error has occurred." Attempted to update browser and extension and still did not work.

James Bushey

May 26, 2021

This extension does not work for me in Chrome on Windows 10

I use the extension alongside ghostery (anti-tracking) and AdBlock plus and the ground extension is apparently not working, do I need to whitelist an address for this extension to work? What I occasionally receive on a page is a white bar that says, "An error occurred" or nothing at all. I do not even know what I am looking for if it were working properly.


Apr 7, 2021

Not working properly on facebook.

Hi, I think Ground News is a fantastic idea. However, when using it on Facebook, whenever I point to the bar showing the percentage of news outlets covering the story, I always get "Unexpected Error has occurred." I hope you can resolve this or provide solutions.

Owen Seidenwurm

Feb 17, 2021

Billing issues

I've been a long time supporter and I love the iPhone app, but I recently found that I'm being billed $0.99 a week from my MacBook while also paying the monthly rate for the iPhone app subscription I've had for a while. Not a huge problem, I'd just like that weekly charge to stop but I'd like to keep my current subscription.
Owen Seidenwurm

Jordan I

Sep 15, 2020


Great extension!

Here's a idea; how about also having a reputation / truth / accuracy tracker for news agencies? For example, you can see if the article you're reading is from a site which is known to spread fake news, or simply from a news agency's website which may not be entirely trusted for its information.

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