74 support issues
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Heather Latta - Peel Virtual Elementary School (1831)
Jan 17, 2025
Mic, video and ability to mute tab issues
Today partway through the day I lost mic and video in google meet. I could click on it but it would not turn on. I uninstalled the breakout extension and then had my mic and video back. When I reinstalled the extension, the same problem happened.
Please help. I love your extension. I have been teaching virtually since covid and rely on your app for small groups because I can hear them all at the same time or focus on one group at a time.
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Amy Broman
Sep 16, 2024
Sound button gone,
Hello...I have used this extension for years. I purchased a new computer and immediately downloaded your extension. As a virtual teacher, this app allowed me to use breakout rooms successfully and efficiently. However, suddendly, the sound button disappeared and I am not longer able to mute breakout rooms. Also, google meet has become glitchy and often freezes. The only common denominator is this extension. I tried to uninstall the extension and I still get no sound button. However, this morning I reinstalled the extension, and suddenly I have a sound button. If I remove the extension=no sound button. I am very frustrated because I feel as if my google meets are now being held hostage by an app that no longer works. If I only want to open a google meet with all of its functions, I can only do so IF I have your extension. PLEASE HELP!!! Teaching online is my profession and I am no longer to teach successfully.
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Rodrigo N. Leles
Sep 10, 2024
Losing connection from the 8th room (tab) open
Hello! This extension has been very important for us, but we are experiencing a very serious error: it only supports managing 7 open rooms (tabs). When it passes the 8th gear it starts to lose synchronization and stops working completely. It is very important that the developer reads this message, as this extension is essential in the work we do.
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Michilin Ni Threasaigh
Oct 26, 2023
No longer working
I've been using this extention since we first locked down and it has been fantastic. But this year I'm encountering two problems:
1) a bug in the system has started randomly affecting my ability to hear student in my Meet speaking even when not running the extention. I had to disable the extention to fix this issue. Is it possible to figure out what the bug is and fix this?
2) I tried launching breakout rooms today and kept getting the error message that the extention couldn't sync with the main meet so it refused to launch the breakout rooms. Is it possible to fix this?
Thank you.
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Gustavo Reis (profgustavoreis)
Aug 24, 2023
No updates for over a year and a lot of issues – has this extension reached its end of life?
Hello there, Robert! I've used your Breakout Rooms extension very successfully back in 2021 and brought it back this week for a training session I'm teaching. However, it seems like there are many issues ranging from not being able to change colors on the Meet toolbar to mic/cam icons not becoming red or green when they're switched on. In addition, participants and the organizer are not being able to automatically join the breakout rooms, despite choosing the respective options on the settings tab, and the "sound on" option from the "broadcast to all breakout rooms" button seems not to be working. In fact, most of the time I can't hear the sound from each individual breakout room even if I click on the "sound on" icon on its specific window. Finally, on the version notes page, I saw a reference to version 19.7, but the version I have installed is 19.6. Are there any updates on schedule? By the way, this is a great extension – thank you very much for all the work you've done! All the best 👍
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Thomas BOULAND -CAMPUS-
Aug 24, 2023
No Sound from other people in the breakout rooms
Hello,
we just tried this extension and we have one issue: sometimes the sound in the breakout rooms is not working eventhough everything is well activated, do you know why? Thanks
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Катерина Аркуша
Apr 4, 2023
Не працює навігатор
Розширення дуже корисне. Але виникли проблеми: Навігатор перемикає лише між кімнатами, але ніякі кнопки (динамік, мікрофон, камера) не працюють. Дякую!
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Patrycja Nahrebecka
Mar 9, 2023
Does this extension work anymore?
The extension does not change the pre-assigned names of my breakout rooms, the speaker and microphone functions do not do anything.
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Frank Miele
Jul 7, 2022
Breakout Rooms no longer works since Google released their own Breakout Rooms
Hello Robert.
First I want to compliment you on an incredible program. Recently, Google released their breakout rooms (which do not work anywhere near as well as your program). Since then I cannot get your program to run. Sometimes the application won't open. When it does, it tells me that the rooms are "synched" and then will not open the program. When I start in Google Meet and try to start your breakouts - nothing happens. I then went to the free version of Google meets (which does not allow for breakout rooms) and tested your program, and it works. So clearly - there is something with the Google Meets breakout that is colliding with your application. I am hoping you know a fix - as we love your program.
Thanks,
Frank
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Patrícia Carvalhais
Jun 8, 2022
Extension doesn't work
I've used this extension and I liked it but now it doesn't work.
I'm on Macos 12.4.
Will it be the OS version? I recently updated.
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