269 support issues
- All
- Questions
- Suggestions
- Problems
Lucky Mulligan (music & comedy)
Apr 19, 2025
Play bar reaction on capture
Hi, Steven! I love this extension. I am trying to capture a quick GIF from Chrome playing Netflix that also grabs the closed captions. Capturing this triggers the play bar popping up which then moves the captions up, and as soon as the playbar vanishes, moves the captions back down limiting my ability to crop the play bar out while still getting the captions. Is there a way to avoid Netflix from reacting to the capture start to avoid this?
- Report illegal content
- Copy link
Steven
DeveloperApr 21, 2025
Hi Lucky, thanks for the kind words, glad you love Chrome Capture!
I can't speak specifically for Netflix however to capture without interacting with the browser I recommend using shortcuts. For example alt + r to start recording, space to start the video.
Cheers,
Steven.
- Report illegal content
- Copy link
Lucky Mulligan (music & comedy)
Apr 19, 2025
https://imgur.com/a/TJdn2q5
- Report illegal content
- Copy link
汪筠媛
Apr 8, 2025
屏幕錄影無法錄到聲音
我開啟屏幕錄影無法錄到聲音
- Report illegal content
- Copy link
Jennifer Silow
Apr 1, 2025
Cannot download even short files
An Error has occured while processing the GIF, if this reoccurs please send this to the support section of the extension web store: RangeError: byte length of Uint32Array should be a multiple of 4.
- Report illegal content
- Copy link
Marco Cetina
Apr 1, 2025
Transfer of Premium Account
Could you help me transfer my premium account from my work email to my personal email?
- Report illegal content
- Copy link
Pavel Polosenko
Mar 21, 2025
Opening a folder after taking a screenshot.
It seems there was an update that I don't like very much. After I take a screenshot, the folder where the screenshot was saved automatically opens. This is terribly annoying, since I always take several screenshots.
My procedure:
1. "Capture"
2. "This tab"
3. The screenshot is saved to the downloads folder
4. The downloads folder opens automatically
- Report illegal content
- Copy link
Eric Lorber
Mar 19, 2025
Transfer purchased premium license to a different Google Account?
I purchased a premium license for my workplace-issued Google Account. The workplace is restructuring, and I will be losing access to the Google Account in the coming days. Is it possible to transfer the premium license to a different Google account?
- Report illegal content
- Copy link
Dan Parkinson
Mar 4, 2025
Extension no longer supported?
FYI when I updated Chrome today I received a warning that the extension was no longer supported. Seems fine now so perhaps it was just a delay of some kind (or a coincidence) but it's something you might want to be aware of ahead of the next Chrome update.
p.s. big fan of the tool and appreciate the 'one-time fee' business model (less subscription fatigue!)
- Report illegal content
- Copy link
Simone Paonessa
Feb 21, 2025
FULL PAGE SCREENSHOOT DOESNT WORK ANYMORE 21/02/25
I'VE TRIED TO USE THE ALL PAGE SCROLL SCREENSHOOT FUNCTION BUT DOESNT WORK ANYMORE, I'VE ALSO CHANGED BROWSER, IM USING CHROME AND EDGE, BOTH DOESNT WORK.
- Report illegal content
- Copy link
Elsa KERZAZI
Feb 19, 2025
Resolution
Hello,
I have the premium version and for any reason when I try to have a better reolsution it doesn't work coud please help me please? Thanks
- Report illegal content
- Copy link
Katrina Stalker
Feb 17, 2025
Google saying it will no longer be supported
HI
I've seen on the extensions page for google it says that it 'may no longer be supported' and that I should find an alternative - Please say that's not true!
- Report illegal content
- Copy link