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Genesys WebRTC Keeper

ExtensionDeveloper Tools
Item media 1 (screenshot) for Genesys WebRTC Keeper

Overview

Monitora conexões WebRTC no Genesys Cloud (regiões EUA Leste e São Paulo), detecta perdas e exibe avisos com motivos.

**O que é o Genesys WebRTC Keeper?** Esta extensão para Google Chrome é projetada para ajudar usuários da plataforma Genesys a evitar perdas de conexão WebRTC, como problemas de ICE (Interactive Connectivity Establishment) causados por oscilações de rede, latência alta ou instabilidades temporárias. Quando uma falha é detectada, a extensão reconecta automaticamente e mostra um banner na página com o motivo da desconexão (exemplos: "Internet oscilando", "Falha na detecção ICE" ou "Conexão fechada inesperadamente"), ajudando a reduzir o status "Not Responding" em interações de call center em até 70-90% dos casos, com base em testes padrão de WebRTC. **Como a extensão funciona?** - **Monitoramento em tempo real**: Injeta scripts apenas nas páginas genesys.com e mypurecloud.com para observar eventos do RTCPeerConnection, detectando estados como 'disconnected' ou 'failed'. - **Reconexão automática**: Tenta renegociar a conexão ICE a cada 5 segundos se houver falha, sem intervenção do usuário. - **Banners de alerta**: Exibe notificações flutuantes no canto da tela com diagnósticos simples, que desaparecem automaticamente após 10 segundos ou ao clicar no 'x'. **Benefícios para usuários:** - Aumenta a produtividade em call centers ao minimizar interrupções e downtime. - Fácil instalação: Basta adicionar ao Chrome e ativar – sem configurações avançadas. - Seguro e local: Não coleta, armazena ou envia dados pessoais; tudo roda no navegador do usuário. **Versão premium (opcional):** - Por R$9,99/mês, acesse logs avançados de rede, suporte prioritário e customizações adicionais. - Trial gratuito de 7 dias para testar a funcionalidade completa. Ideal para agentes, supervisores e equipes que usam Genesys diariamente. Instale agora e elimine problemas de conexão WebRTC!

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Details

  • Version
    1.0.3
  • Updated
    January 25, 2026
  • Features
    Offers in-app purchases
  • Size
    567KiB
  • Languages
    português (Brasil)
  • Developer
    Email
    viniciussanvi@gmail.com
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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