Overview
Auto Secure Pause Genesys ACD calls when needed.
RAautoPause is a customized tool that automatically invokes and starts secure pause functionality in Genesys Cloud during an active ACD call, without Agent intervention, based on a triggered event. This event can be invoked from various scenarios, such as 1. Navigating to Web Page 2. A value popped up in the screen pop 3. Customizable based on the specific requirement (Requires a custom Solution)
Details
- Version2.3.1
- UpdatedJanuary 19, 2026
- FeaturesOffers in-app purchases
- Size15.49KiB
- LanguagesEnglish (United States)
- DeveloperWebsite
Email
support-autopause@racubetech.com - Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site
