GCC Connect Productivity Extension

Tracks approved work sites during your shift so that productive time is never counted as idle.

GCC Connect is an all-in-one call-centre management platform built for insurance teams. It tracks booker and sales agent performance, manages appointments, timeclock, payroll, sick leave, scheduling, training, internal messaging, and productivity monitoring — all in one place. Admins get real-time reporting on attendance rates, idle time, appointment show rates, and lost income. Includes a Chrome extension for work-site tracking during shifts.