Freshservice - IT Service Desk Software
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Freshservice - IT Service Desk Software

app.freshservice.com
4.0(

22 ratings

)
1,000 users
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Overview

Service desk Software by Freshdesk

Freshservice is a plug and play ITIL service desk on the cloud. Completely integrated with Google Apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and has been built to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your team’s productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can. Forget age-old ITIL software; they are too much of a fuss to handle. Freshservice has been designed to give you the advantages of both SaaS and Cloud, turning your focus to things that matter most. And remember that ITIL is not just about recording and tracking incidents any more. It’s about speed and efficiency. And most importantly, usability. Which is why Freshservice was built from the ground up with robust automations, gamification, and an extreme focus on usability. Try Freshservice, the service desk of the future, today!

4 out of 522 ratings

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Secretaria de Seguridad PublicaDec 8, 2018

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LGOct 26, 2017

I do not want to allow freshdesk to see my google contacts, yet they force it on you if using this app. -1

2 out of 2 people found this helpful
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Ian BowenJan 26, 2015

Perhaps I'm just not big enough for the full range of features, however it does work wonders as far as keeping track of it all.

1 person found this review to be helpful

Details

  • Version
    0.0.0.7
  • Updated
    May 17, 2019
  • Size
    51.15KiB
  • Languages
    English (United States)
  • Developer
  • Non-trader
    This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

The developer has not provided any information about the collection or usage of your data.

Support

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