Overview
AI-powered reply suggestions for Freshdesk tickets using your knowledge base
Freshdesk AI Assistant helps customer support agents respond faster and more accurately. Features: • AI-powered reply suggestions based on your knowledge base • Automatic order lookup from Shopify integration • Real-time package tracking status • Learn from past resolved tickets • Scenario-based guidance for common customer situations • One-click insert replies into Freshdesk editor Simply open a Freshdesk ticket and click "AI Reply" to get intelligent response suggestions. The AI uses your uploaded documents, learned replies, and custom scenarios to craft personalized responses. Perfect for e-commerce support teams looking to improve response times and consistency.
Details
- Version2.4
- UpdatedMarch 8, 2026
- Offered byTheCreator
- Size132KiB
- LanguagesEnglish (United States)
- Developer
Email
dbromberg1@gmail.com - Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
Freshdesk AI Assistant has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
Freshdesk AI Assistant handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site
