Freshchat Helper Pro

SLA alerts, volume control, quick replies, status tracker, days-off scheduling, and live Freshchat support tools.

Stop juggling browser tabs, sticky notes and alarms. This extension drops a clean sidebar into Freshchat that holds every tool support agents reach for daily — right next to the conversation, one click away. ⏰ NEVER MISS A BREAK - Live countdown rings for lunch and logout - Pulsing red alert when your deadline is under 5 minutes - Snooze 5 minutes, save or stop with one tap - Optional "prepare to log out" pre-alarm 🌍 BUILT-IN TRANSLATOR - Auto-detects the customer's language - Translates instantly inside Freshchat — no copy-pasting to Google Translate - Side-by-side preview before you paste your reply - Translation history one click away 📝 NOTES FOR EVERY CHAT - A scratchpad that auto-saves per conversation - Pin reminders that follow you across all chats - Copy, clear or reload notes in a single click - Notes panel also works on Freshdesk ⏱ TIMERS ON DEMAND - 2, 5 and 10 minute presets for follow-ups, ETAs and waits - Audible alert the second the timer expires - Stop timer or sound without leaving the conversation 🔔 SMART AUDIO ALERTS - Custom sound when a new customer message arrives - SLA-breach alerts you can mute on demand - Client routing alerts for German, French and Arabic - Master volume, mute and sound-test in one menu 💬 QUICK REPLIES - Save your most-used canned responses - Insert them into the reply box with one click 📊 SESSION STATS - See how many conversations you've handled - Track responses, SLA warnings caught and more ✨ POLISHED INTERFACE - Light and dark mode - Animated progress rings and smooth transitions - Crisp SVG icons that look sharp on any display - Glassmorphism panel design WORKS WITH - Freshchat — full sidebar with every feature - Freshdesk — Notes panel for case-by-case context