Reviews: FreshBooks Time Tracker

2.4 out of 5

46 ratings

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Eliana Jacqueline MhitaryanMay 26, 2024

Downloaded literally 2 minutes ago, tried to log in and it crashed at "Choose a business to start in..." so had to write an immediate review because I like FreshBooks otherwise and consider them my best, most comprehensive solution after much research. If FreshBooks would publish a well-functioning time-tracking tool that integrates seamlessly _inside_ a project management tool like Notion, I would be forever grateful and surely some other users too. Check Everhour for inspiration re the inte... Show more

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Amanda BurmaNov 17, 2023

Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks.

1 person found this review to be helpful
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Ferran ContellJan 24, 2023

It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year.

1 person found this review to be helpful
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Michael AmicoJun 22, 2022

The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012.

5 out of 5 found this helpful
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Angelo CushmanMay 19, 2022

Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-... Show more

3 out of 3 found this helpful
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Andrew RowlandApr 14, 2022

The latest update has made what was already below average UX a horrible UX. Why would you add 2 additional clicks each time I want to use the Timer? Why does it now open collapsed in default state regardless of if a timer has already been started? Issues: 1. Even slower to load after initial click that it was. 2. Logs me out way too frequently, and initial click after being logged out, there is a full 20-30 seconds before the widget opens and is interactive. 3. I have never had logged tim... Show more

2 out of 2 found this helpful
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Chase JenningsApr 7, 2022

The last version was buggy, but it was at least still usable. The latest update (v3.1 as of Apr 7 2022) came with all of the same bugs, plus loads of new, even worse ones. The worst of which is having over half of all of my clients missing from the client selection field. With that being said, with v3.1, the chrome extension is officially completely unusable. I'm having to use the web dashboard instead for everything now. I'm also not a fan of how they merged the client & project field (on ... Show more

1 person found this review to be helpful
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Anne AllenApr 6, 2022

Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?

2 out of 2 found this helpful
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Doug RidleyMar 31, 2022

The timer UX is bad, really bad. When tracking time, you're not able to select from your full list of projects and can only select from your most recent. Our company has 100s of active projects, making the extension useless.

1 person found this review to be helpful
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David KohJan 7, 2022

The timer seems to create multiple entries in Freshbooks everytime I hit pause and play again even before pressing the Log Time button!

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