FreshBooks Time Tracker

I was hesitant to download the extension after reading all of these reviews, but finally decided to try it and see for myself. I tend to switch projects often and not having an extension makes my time-tracking extremely difficult. I'm happy to say, it seems to be working perfectly fine after several hours of use using the DuckDuckGo extension on Chrome (Windows). I'll update this if I run into any crashes, but so far so good!

Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks.

It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year.

The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012.

Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-... Show more

The latest update has made what was already below average UX a horrible UX. Why would you add 2 additional clicks each time I want to use the Timer? Why does it now open collapsed in default state regardless of if a timer has already been started? Issues: 1. Even slower to load after initial click that it was. 2. Logs me out way too frequently, and initial click after being logged out, there is a full 20-30 seconds before the widget opens and is interactive. 3. I have never had logged tim... Show more

The last version was buggy, but it was at least still usable. The latest update (v3.1 as of Apr 7 2022) came with all of the same bugs, plus loads of new, even worse ones. The worst of which is having over half of all of my clients missing from the client selection field. With that being said, with v3.1, the chrome extension is officially completely unusable. I'm having to use the web dashboard instead for everything now. I'm also not a fan of how they merged the client & project field (on ... Show more

Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?

The timer UX is bad, really bad. When tracking time, you're not able to select from your full list of projects and can only select from your most recent. Our company has 100s of active projects, making the extension useless.

The timer seems to create multiple entries in Freshbooks everytime I hit pause and play again even before pressing the Log Time button!