Forethought Assist
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Overview

The knowledge you need to do your job from anywhere.

If you’re like most support agents, you spend over a third of your time looking for information from all kinds of sources so you can give customers an accurate answer. Now you can use Forethought Assist to increase your productivity and deliver better customer experiences, all within a browser extension! Start saving hours of work by getting exactly what you need to send the customer, reducing time to resolution and increasing CSAT. ABOUT FORETHOUGHT ASSIST: Forethought Assist suggests answers to support tickets using true AI. New teammates get up to speed quickly, and veterans can find the answers they know are there faster than ever. With Forethought Assist, you can also find the right solution to a customer problem with a quick search. Forethought accesses data from multiple sources instantly and delivers the best answer for each situation. WHY FORETHOUGHT ASSIST? - Optimized for your workflow: requires little or no training - Smarter search: uses Natural Language Understanding to suggest the best answers - Quick actions: past solutions and answers surface to the top, allowing you to apply them with a single click - Custom filters: select knowledge sources that work best for you - Works across channels: get answers to your agents for email, chat, or phone queues DON’T HAVE FORETHOUGHT ASSIST? No problem. Learn how to get started here: https://www.forethought.ai/assist

5 out of 54 ratings

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Details

  • Version
    2.0.6
  • Updated
    May 17, 2024
  • Offered by
    Forethought AI
  • Size
    7.57MiB
  • Languages
    English (United States)
  • Developer
    Forethought AI
    345 California Street #600 San Francisco, CA 94108 US
    Email
    assist@forethought.ai
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

Forethought Assist has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Forethought Assist handles the following:

Personally identifiable information
Location

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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