eGain AI Knowledge Hub™ for Google Chrome

Access eGain AI Knowledge Hub from Chrome browser sidebar, search via context menu, and find trusted answers directly from browser.

The eGain AI Knowledge Hub™ for Google Chrome transforms how support agents, sales teams, field service professionals, and other employees access and leverage organizational knowledge. By embedding the powerful eGain AI Knowledge Base directly into your Chrome browser, this extension ensures instant access to trusted, AI-assisted knowledge at your fingertips, helping you work smarter and faster without having to invoke eGain AI Knowledge from another window. Key Features of the eGain AI Knowledge Hub: Generative AI-Assisted knowledge automation: Leverage AssistGPT to create and curate trusted content quickly and efficiently. With an intuitive authoring console, robust editorial workflows, and real-time analytics, ensure that your knowledge is consistent, accurate, and actionable. Intelligent Search Options: Powered by machine learning, conversational AI, and generative AI, the AI Knowledge Hub offers diverse search methods: Instant Answers: Powered by generative AI to find answers from one or more trusted content sources. Guided Search: Step-by-step guidance for problem-solving. Federated Search: Find answers from trusted third-party content management systems and document repositories for a unified search experience. Faceted Search: Refine searches with filters for easy findability. Personalized Knowledge Delivery: Tailor knowledge articles and process guidance based on the user's role, experience, region, and language. Whether you’re a novice agent needing step-by-step guidance or a seasoned professional looking for shortcuts, the AI Knowledge Hub adapts to meet your needs. Multilingual and Scalable: Create, manage, and access rich multilingual content within a scalable platform that supports thousands of concurrent users across distributed teams. Proven Best Practices: Built on successful implementations with hundreds of leading enterprises globally, the eGain AI Knowledge Hub delivers operational efficiency, cost savings, and exceptional customer experience. How It Works with Google Chrome: This extension embeds your eGain AI Knowledge Portal into the Chrome browser, empowering you to: Highlight text on any website and search for relevant knowledge articles via the context menu. Access personalized, AI-powered knowledge directly in your workflow without switching tabs. Easily resize the sidebar for an optimized viewing experience. Getting Started: After installation, configure your Knowledge Portal URL in the admin settings. Example: https://<egain_knowledge_FQDN>/kb/<portal_short_URL_name>/home Use the extension to streamline knowledge access, improve problem resolution, and enhance productivity. Transform the way you work with the eGain AI Knowledge Hub for Google Chrome—your central knowledge repository, powered by advanced AI and integrated directly into your workflow. Install now and experience a smarter way to manage and access knowledge!