76 support issues
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Danielle Montanaro
Dec 1, 2024
Won't allow me to sign into the extension
Hi! I can sign in on the app on my computer and on the website- but the extension is telling me my log in is incorrect which is untrue. When I go to request new password- it won't send the email! Any help yo could provide would be helpful.
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Matthew Santry
Nov 15, 2024
Endnote click
Endnote click won't identify the current page as a reference. Even if I download the PDF it is still not recognising it. For context, I am trying to reference PROSPERO and a protocol I submitted in August for a systematic review. Please help with this!
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Charles Liang
Feb 27, 2024
Extreeeeeme Laaaaaaag
The latest version (v3.0.7) did NOT fix the bug causing the lag on the website (like baidu.com, bilibili.com).
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Eddie Zhuang
Feb 23, 2024
Extreme Lag
Over the past few days, I noticed abnormal lag when loading and typing in almost every website on Chrome. This persisted both on my laptop and my PC. When I disabled EndNote Click, everything went back to normal.
There's a serious bug that's causing extreme lag on many websites. The recent reviews also confirm that they've had the same issue.
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Eliane Santos
Aug 18, 2023
Falha no sistema..
O Windows não reconhece o programa , aparece a mensagem Classe não registrada.
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Charlene Aparicio
Jun 9, 2023
Push to EndNote Account button
How to stop other programs from commandeering endote's Push to EndNote Account pdf button plugin in chrome browser?
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Vince Wilson
May 25, 2023
doens't work
not working, luckily i found one that works https://chrome.google.com/webstore/detail/enable-copy-anywhere/plnlliclnceednefeebkgflnmlchdmcf
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Rose North
Apr 30, 2023
email : unable to send email
When I try to send email, I get a message about using the wrong mailing server. I don't understand how to pick the correct one. I need to print the instructions, but that isn't an option. Why not?!
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Andrew Garneau
Jul 27, 2022
Cookie consent modal making page unusable
At the url when asking to sign in at https://click.endnote.com/signin, there is a div that displays the consent div for cookie tracking. Unfortunately the overlying fade container for this div is causing the buttons or anything on the view to be 'disabled' or not able to be accessed. To fix this I just went into the chrome dev tools and removed this element, accepted cookies, and was fine after that. Verified that this issue is happening on Chrome on multiple devices.
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xq tian
Jul 21, 2022
PDF can not be loaded and save to "my locker"
it does not work on the website “www.sciencedirect.com”, PDF can not be retrieved and loaded, although I have institutional access to the papers manually.
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