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Five9 Softphone Extension

five9.com
2.7(

7 ratings

)

2.7 out of 5

7 ratings

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Rodrigo GonzalezFeb 10, 2025

I've installed the desktop and browser components but every time I login, it starts with the message "Softphone station requires one additional component." and one has to wait like 5 minutes for the webapp to recognize that you indeed have the components already.

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Dan MurphyJan 23, 2025

Extension seems to only alert me of new texts and emails, but not phone calls. If this is a user error, I'd love to know how to fix this gap.

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Ravi KundraDec 27, 2024

I’ve faced multiple issues with disconnections and voice clarity during the service. It made the experience frustrating and difficult to resolve my customer's concerns. I hope improvements can be made to enhance the overall quality of service.

1 person found this review to be helpful
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Corey InmanDec 3, 2024

The absolute worst phone system, I would not recommend if you are using it for a business.

2 out of 3 found this helpful
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Five NineDeveloperDec 4, 2024

Hi Corey, Very sorry to hear that. Could you send your experience or the issue & log you encountered with this extension to Five9 customer support team so we can follow up? Thanks

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