Reviews: Five9 Agent Desktop Toolkit

3.1 out of 5

16 ratings

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Anniely PerdigonNov 5, 2020

Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

1 person found this review to be helpful
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Marcus ParsonsApr 10, 2020

This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

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David HollandDec 19, 2019

The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.

1 person found this review to be helpful
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James EAug 21, 2017

does not lauch the extension. instead,a screen opens that says "Five9 CTI Web Services is not running!" can someone help?

2 out of 4 found this helpful
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wanderrinaAug 11, 2016

Being auto-detached.

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Joshua ResneckApr 8, 2016

04.08.16 - DOES. NOT. WORK. Please fix!

1 out of 2 found this helpful
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