Five9 Agent Desktop Toolkit
Item video thumbnail
Item media 1 screenshot
Item media 2 screenshot
Item video thumbnail
Item media 1 screenshot
Item media 1 screenshot
Item media 2 screenshot
Item video thumbnail

Overview

Five9 Agent Desktop Toolkit.

Five9, a provider of cloud contact center software, brings the power of the cloud to thousands of customers worldwide and facilitates more than three billion customer interactions annually. Since 2001, Five9 has helped organizations of every size transition from premise-based software to the cloud. The purpose-built, highly scalable and secure Five9 Virtual Contact Center cloud platform delivers a comprehensive suite of easy-to-use applications that enable the breadth of contact center-related customer service, sales and marketing functions. The Five9 Agent Desktop Toolkit includes CTI Web Services and the Web Toolbar, a softphone integrated in your browser. The softphone enables you to perform all types of call functions, add comments to records, and use scripts, connectors, and worksheets associated with a campaign. For more information, visit www.five9.com.

3.1 out of 516 ratings

Google doesn't verify reviews. Learn more about results and reviews.

Review's profile picture

Anniely PerdigonNov 5, 2020

Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

1 person found this review to be helpful
Review's profile picture

Marcus ParsonsApr 10, 2020

This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

Review's profile picture

David HollandDec 19, 2019

The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.

1 person found this review to be helpful

Details

  • Version
    0.3
  • Updated
    October 3, 2019
  • Offered by
    Five9, Inc.
  • Size
    31.69KiB
  • Languages
    English (United States)
  • Developer
    Five9, Inc
    3001 Bishop Dr Ste. 350 San Ramon, CA 94583 US
    Email
    cases@five9.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has not provided any information about the collection or usage of your data. To learn more, see the developer’s privacy policy.

Support

For help with questions, suggestions, or problems, visit the developer's support site

Google apps