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Faqtual

faqtual.co
ExtensionCommunication7 users
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Overview

Faqtual – shared FAQs and Snippets for customer support teams

Faqtual is a lightweight internal knowledge base that helps your customer support team respond faster. Stop typing the same customer support messages over and over. Record your FAQs, respond quickly to customers, and share knowledge with your team using Faqtual. Faqtual is a brand new customer support app that works with all your favorite business tools, support apps, and online channels. This includes Gmail, Zoho, Zendesk, LiveChat, Help Scout, Fresh Chat, FrontApp, Messenger, Tawkto, and many more. Popular features include: - Snippets & canned responses: Save FAQs or messages for superfast replies to customers - Text expander & shortcuts: Type shortcuts to quickly insert answers or saved text snippets - Knowledge base: Use Faqtual to record and manage business knowledge - Sharing: Add snippets to a shared folder for your team - Content import: Use AI to easily import new content from images, text, or URLs - Smart replies: Use AI to generate context-aware replies - Cross platform: Available on iOS, Mac Desktop, Chrome, and Edge - Native integrations: Works with all your existing customer support platforms, including online chat, emails, social media, shared inboxes, and CRMs Faqtual is easy to use and quick to set up. With Faqtual, you’re only a few taps away from speedy replies that delight your customers.

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Details

  • Version
    1.0.2
  • Updated
    September 8, 2024
  • Size
    114KiB
  • Languages
    English
  • Developer
    Gyrotechnics Group Pty Ltd
    3 Shearwater Pl Tea Gardens, NSW 2324 AU
    Website
    Email
    hello@faqtual.co
    Phone
    +61 432 428 567
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.
  • D-U-N-S
    745232013

Privacy

Faqtual has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Faqtual handles the following:

Personally identifiable information

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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