Faqtual

faqtual.co

Extension Communication6 users

Overview

Faqtual – shared FAQs and Snippets for customer support teams

Faqtual is a lightweight internal knowledge base that helps your customer support team respond faster. Stop typing the same customer support messages over and over. Record your FAQs, respond quickly to customers, and share knowledge with your team using Faqtual. Faqtual is a brand new customer support app that works with all your favorite business tools, support apps, and online channels. This includes Gmail, Zoho, Zendesk, LiveChat, Help Scout, Fresh Chat, FrontApp, Messenger, Tawkto, and many more. Popular features include: - Snippets & canned responses: Save FAQs or messages for superfast replies to customers - Text expander & shortcuts: Type shortcuts to quickly insert answers or saved text snippets - Knowledge base: Use Faqtual to record and manage business knowledge - Sharing: Add snippets to a shared folder for your team - Content import: Use AI to easily import new content from images, text, or URLs - Smart replies: Use AI to generate context-aware replies - Cross platform: Available on iOS, Mac Desktop, Chrome, and Edge - Native integrations: Works with all your existing customer support platforms, including online chat, emails, social media, shared inboxes, and CRMs Faqtual is easy to use and quick to set up. With Faqtual, you’re only a few taps away from speedy replies that delight your customers.

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Details

Version
1.0.2
Updated
September 8, 2024
Flag concern
Size
114KiB
Languages
English
Developer
Gyrotechnics Group Pty Ltd
3 Shearwater Pl Tea Gardens, NSW 2324 AU
Website
Email
hello@faqtual.co
Phone
+61 432 428 567
Trader
This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
D-U-N-S
745232013

Privacy

Faqtual has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Faqtual handles the following:

Personally identifiable information

This developer declares that your data is

Not being sold to third parties, outside of the approved use cases
Not being used or transferred for purposes that are unrelated to the item's core functionality
Not being used or transferred to determine creditworthiness or for lending purposes

Support

For help with questions, suggestions, or problems, visit the developer's support site

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