Etsy Customer Service AI Bot

AI replies for Etsy sellers right in the Etsy reply box, using the order details and a memory of your shop's conversations.

Reply to Etsy messages in seconds with AI - polished, professional answers that know the order and sound like your shop. Etsy Customer Service AI Bot is an AI reply assistant for Etsy sellers. It works right inside the Etsy Messages reply box, so you reply faster to Etsy messages without copy and paste, without switching tabs and without a new dashboard to learn. You stay in control: nothing is sent until you press Send on Etsy yourself. WHAT IT DOES - Write a reply in one click: type a short note first ("ships Monday", "offer size 38", "free gift box") and the AI writes the whole message around it, friendly and clear. - Uses the order details: the item, its variations and personalization, the delivery status and the tracking number shown next to the conversation (never addresses). No more looking things up for "Where is my order?" - Politely decline a request: one click writes a kind no that offers what your shop can do instead. - Fix the grammar of your own draft, or improve it. - Edit, regenerate, make it shorter or longer - every reply opens in a panel before it goes into the reply box. BETTER THAN ETSY MESSAGE TEMPLATES Saved replies and message templates still need editing for every buyer. This Etsy AI reply tool writes a new answer for each conversation from what the buyer actually asked, the order, and your own rules. IT LEARNS YOUR SHOP Turn on "Save conversations I open" and the conversations you open build your store memory: your products, policies, common questions, past decisions and writing style. Replies follow your rules for shipping times, returns, custom orders and rush requests, in your shop's voice. You can read and edit the memory any time. The extension never opens conversations by itself. BUYERS IN ANY LANGUAGE The reply is written in the buyer's language. "What this says" shows it in your own language before you send it, so you always know what goes out. NEVER FORGET A BUYER One click on the flag in the reply box puts a conversation on your to-do list, with a short note like "send tracking". The list waits on Etsy's message pages and in the extension, the conversation is tagged in your inbox and its order on Etsy's Orders page - so a changed address is not missed when you buy the label. Your last notes and the order's status wait as one-click chips in the empty reply box. BUILT FOR ETSY SELLERS Handmade, personalized and custom orders, vintage, print on demand and digital downloads - for solo sellers and small teams who answer Etsy customer messages every day. Faster Etsy customer service, more consistent customer support, and replies that look professional every time. YOUR DATA Your settings (tone, name, policies) follow your account to any computer. Delete your saved conversations or your whole account from the extension at any time. Sign in with your email or with Google. PRICING Every account starts with 50 free AI messages (each AI reply, Regenerate, Shorter, Longer, grammar fix or improve is one). Then monthly plans: 100 messages $2.99, 500 $6.99, 1,000 $13.99, 10,000 $99.99 - or 50 extra messages for $2.99, once, when a month runs short. Cancel anytime. Payments by Stripe. Privacy policy: https://www.msgassistant.com/privacy.html Not affiliated with or endorsed by Etsy, Inc.