Overview
Real-time notifications with SignalR and Windows Toast
Engage360 Agent Helper is a browser extension designed for call centre agents using the Engage360 platform. It works alongside a companion Windows desktop application (Engage360 Helper App) to deliver real-time chat notifications, call accept/reject actions, and SIP status updates directly in the browser. The extension communicates with the desktop app using Chrome's Native Messaging API (com.voxtron.notification). This connection enables the companion app to push real-time SignalR notifications, call events, and SIP status updates into the browser without any manual interaction from the agent. Broad host permissions are required because the Engage360 platform is deployed on customer-specific domains that vary across organisations. The extension must be able to activate on whichever URL a particular organisation hosts their Engage360 instance, making it impossible to restrict to a single fixed domain. This extension is intended for use by call centre agents and requires the Engage360 Helper desktop application to be installed and running on the same machine.
Details
- Version1.0
- UpdatedApril 2, 2026
- Size30.39KiB
- LanguagesEnglish
- DeveloperVoxtron Solution LLPWebsite
Office No. 9A-6, 9th floor, Wing A, Jyothirmaya building, Infopark Kochi- Phase 2 Kochi, Kerala 682303 INEmail
voxtronme@gmail.comPhone
+91 73562 18111 - TraderThis developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
- D-U-N-S861437612
Privacy
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site
