Overview
Email Management Application Extension
Email Management Application Extension is addition to Email Management Application in Genesys Cloud that will allow you to control/prevent the agent from sending emails unless it is fully approved by quality reviewers. The application by itself is useless as the configuration and option adjustment is done through Email management app in Genesys Cloud, then the app will keep monitoring the agent action preventing what is not in line with what you have configured in the Email management app.
Details
- Version0.91
- UpdatedJanuary 22, 2025
- Size307KiB
- LanguagesEnglish
- Developer
Email
m.eldahshan@global.ntt - Non-traderThis developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.
Privacy
The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
