Wemacx Webex Connector

Bridges Webex Contact Center real-time call events to external APIs with user identity detection.

Wemacx Webex Connector bridges Cisco Webex Contact Center (WxCC) real-time interaction events with enterprise telemetry, CRM systems, and local recording engines. Engineered for contact center agent workstations, the extension operates passively in the background to monitor call state transitions and trigger automated desktop workflows without requiring server-side administrator credentials. Key Capabilities: • Real-Time Call Event Bridging: Automatically detects call connections and disconnections on Cisco Webex Agent Desktop, instantly notifying external recording and CRM endpoints. • Automated Recording Orchestration: Dispatches zero-latency triggers to local desktop screen and audio recording daemons upon call connect/disconnect. • Passive Agent Identity Resolution: Inspects active Webex agent sessions to resolve operational metadata (agent name, email, task ID) without altering host page DOM or disrupting agent workflows. • Enterprise Workstation Licensing: Features single-machine hardware binding, periodic 2-hour background license validation, and on-demand seat release. • Privacy & Enterprise Security: Compliant with Manifest V3 standards. Handles operational interaction metadata only; zero customer audio, video, or sensitive PII is transmitted or stored. Prerequisites: • Active Cisco Webex Contact Center Agent Desktop user account. • Authorized Wemacx product license key. Designed specifically for contact centers looking to integrate real-time call telemetry and hardware recording into their agent workflows.