Ducky

Overview

AI assistant for customer support

Your AI Customer Support Copilot Ducky assists customer service agents with their research workflows, surface critical information, and automate actions. FEATURES Search & Information Surfacing Ducky integrates into your existing knowledge repositories such as Notion, Jira, and Slack and allows agents to find critical information to assist customers quickly. Agents can quickly surface key topics, terms and even customer history straight from Slack, CRM and any other 1st or 3rd party software. Workflow Generation and SOP Reminder Ducky knows the best Standard Operating Procedures and will remind the agent of missing steps. If no SOP exists, Ducky will generate a workflow to suggest the next steps. Seamless UI Ducky brings all internal knowledge into one place. Access the entire company knowledge using [command+J], without leaving your service desk software. PRIVACY & SECURITY We believe that great software shouldn't come at a cost to privacy. We securely store your workspaces in the cloud so you can keep your work backed up and accessible from anywhere you need it. Your data belongs to you and we store it for the sole purpose of providing value to you. SUPPORT If you ever have questions about Ducky, reach out to us at support@lyco.ai.

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Details

Version
0.0.48
Updated
October 21, 2024
Flag concern
Offered by
Lyco.AI, Inc.
Size
9.66MiB
Languages
English (United States)
Developer
Lyco.AI, Inc.
1108 McKennie Ave Three One Three ATTN: James O’Brien, Lyco AI, Suite 106 Nashville, TN 37206-7206 US
Email
admin@lyco.ai
Non-trader
This developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.

Privacy

Ducky has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Ducky handles the following:

Personally identifiable information

Personal communications

Web history

Website content

This developer declares that your data is

Not being sold to third parties, outside of the approved use cases
Not being used or transferred for purposes that are unrelated to the item's core functionality
Not being used or transferred to determine creditworthiness or for lending purposes

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