Overview
Connect your email to your internal tools
Drafting AI is a powerful Chrome extension designed to accelerate your customer service workflows by integrating your email with all your existing, browser-based tools. Our AI-driven solution accelerates ticket handling and response drafting, saving your support team valuable time and resources. Key Features: 1 Compatibility: Drafting works with your current email and any browser-based tools, ensuring a smooth transition and minimal disruption to your existing processes. 2 AI-Assisted Ticket Handling: When your agents open tickets, Omni pre-fills the necessary tools and drafts tailored responses to the customer, reducing manual effort and increasing efficiency. 3 Human-in-the-Loop Approach: We understand the importance of maintaining human oversight in customer interactions. Drafting prepares response drafts for your agents to review, modify, and approve before sending, ensuring your brand's voice and tone are maintained. 4 Rapid Scenario Addition: Drafting AI's text-based editor allows you to quickly add new internal tools and SOPs, enabling your team to adapt to changing customer needs and requirements with ease. 5 Personalized Responses: Our advanced AI models create responses tailored to individual customers, moving beyond generic email templates. By providing high-level email instructions, Drafting AI generates unique, context-specific responses that enhance the customer experience. 6 Experienced Team: Drafting is built by a team with extensive experience from leading companies, ensuring a robust, reliable, and efficient solution for your customer service needs. Why Install Drafting AI? • Accelerate ticket handling and response times • Seamlessly integrate with your existing tools and workflows • Maintain human oversight and control over customer interactions • Quickly adapt to new scenarios and requirements • Deliver personalized, high-quality responses to your customers
Details
- Version11/24/2024
- UpdatedNovember 25, 2024
- Size1.03MiB
- LanguagesEnglish (United States)
- DeveloperIteration LoopWebsite
150 E 69th St Apt 17C New York, NY 10021 USEmail
support@iterationloop.comPhone
+1 617-605-2673 - TraderThis developer has identified itself as a trader per the definition from the European Union.
Privacy
Drafting AI has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.
Drafting AI handles the following:
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
