5 support issues
For additional help, check out the developer's support site.
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Michael Bean
Dec 2, 2024
Cancel Subscription
I was charged monthly this month for the extension, but last time I used it my entire discord user list did not export so I figured I did not have the subscription still, but I was charged. So please cancel my subscription as its not been useful.
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rowanMelody
Sep 17, 2024
I need to cancel
How do I get it canceled? The fact that it is a monthly charge with no clear way to stop the charge is something that is a recurring complaint, so I would think the developers would be able to create a way to do so easily. Unless the goal is to take money until people cancel their cards to get it to stop.
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Yuki Green
Feb 19, 2024
How to cancel the automatic renewal and request a refund for the automatic renewal charge?
How to cancel the automatic renewal and request a refund for the automatic renewal charge?
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Nicolas Tokotuu
Feb 1, 2023
Does not export all users
I have almost 2k users on my server but it only exported 600 users. I hope it does not only export the connected user because otherwise it is useless for me..
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Mark Arvin Tychingco
Jan 4, 2023
Monthly subscription
I have bought the monthly subscription for $9.99 just now and when I checked it needs to be renewed in 3 days?
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