Desklight

Overview

Real-time automotive support HUD for Zendesk agents.

Desklight is a real-time assistant for customer-support agents at automotive parts retailers. It runs as a side panel that surfaces the context an agent needs — order, shipping, stock, and fitment details — right next to the ticket they're working, so they don't have to dig through separate tabs. When you open a Zendesk ticket or an order in a connected tool, Desklight automatically pulls together: • Order status and line items from CRM/ERP • Shipment status and tracking from Shipping systems • Back-order and ETA data from the PO system • Supplier cost and pricing • A live ticket summary, suggested tags, and a drafted reply you can refine in one click It also includes time-savers built for support work: a clipboard history of the IDs and order numbers you copy, an all-day "recent orders" memory, reusable text snippets with an auto-typer, RMA generation, and one-click escalation to Slack. Desklight only activates on the tools your team already uses (Zendesk, Commercetools, ShipStation, the PO console, and Turn 14) and shows everything in a single side panel. Sign in with your Desklight account to connect your workspace. Built by Flip Digital Labs.

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Details

Version
0.1.15
Updated
August 11, 2026
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Size
184KiB
Languages
English
Developer
Flip Digital Labs LLC
3551 Cocoplum Cir Coconut Creek, FL 33063-5929 US
Website
Email
support@desklight.io
Phone
+1 561-356-2374
Trader
This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
D-U-N-S
144962213

Privacy

Manage extensions and learn how they're being used in your organization

Desklight has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

Desklight handles the following:

Personally identifiable information

Financial and payment information

Authentication information

Personal communications

Website content

This developer declares that your data is

Not being sold to third parties, outside of the approved use cases
Not being used or transferred for purposes that are unrelated to the item's core functionality
Not being used or transferred to determine creditworthiness or for lending purposes

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