20 support issues
For additional help, check out the developer's support site.
- All
- Questions
- Suggestions
- Problems
Richard Thomas DUNN
Oct 17, 2023
Free
Free?
David Cho
Oct 11, 2023
Receipt
Hi, How do i get a receipt for this paid purchase?
川原千穂
Jun 29, 2023
Is this available for commercial use?
Thanks for creating a great extension! Can you please tell me...
1.Is this available for commercial use?
2.Is this completely free？
I would appreciate it if you could tell me about that.
Dimitrije
Jan 30, 2023
Ruler issue
So when you toggle responsive mode and go mobile, ruler is actually in a way and blocking part of the screen to show the values for example gap between the edge of the screen and element next to it.
Дарья М
Jan 23, 2023
Doesn't run correctly
The extension runs in kind of backgroung mode behind all the content. There are just scales and text "Elevate your design process with Designer Tools PLUS Step up your game Close". Could you fix it please?
Eleonora Grigane
Jan 23, 2023
Something's wrong
The extension is not showing properly. There is text about the plus version, but you can close it and the ruler is broken
Muhammad Sanjar Afaq
Jan 23, 2023
Error on click, something with chrome.storage.sync
The extension doesn't start when I click it. Clicking the icon, raises an error. Pasted from the console:
```
store.js:1 Uncaught TypeError: Cannot read properties of undefined (reading 'sync')
at Object.setDefault (store.js:1:1997)
at Object.enable (init.js:1:2634)
at Object.toggle (init.js:1:2547)
at bootup.js:1:13
setDefault @ store.js:1
enable @ init.js:1
toggle @ init.js:1
(anonymous) @ bootup.js:1
```
Code where error occurs (from Sources tab)
```
setDefault: function setDefault(a) {
chrome.storage.sync.get(["design", "guides", "grid", "settings", "feedback"], function(b) {
var c = b.design
```
Error tooltip: "Uncaught TypeError: Cannot read properties of undefined (reading 'sync')"
Was working ~4 hrs ago (i.e. ~6:30 am Wednesday, 18 January 2023)
Angelo Sangiorgio
Jan 17, 2023
Plus Version Advantages
Great Extension - what are (or where can I find) the exact advantages of the plus version? Thank you
Gavin Hall
Jan 17, 2023
How to remove or reposition a guide once created
Hello there! Lovely tool. I subscribed to the pro version and its already proving very useful. How do i remove a guide?
Shafo
Jan 17, 2023
Premium features
Could you show a demo of what the premium features do exactly?