69 support issues
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Biuro Rachunkowe Precyzja
Aug 4, 2024
Annoying problem
Annoying problem
I tried your app and gave up on it. Unfortunately, I have a souvenir: all emails from one account on my Workspace now have this address: office+canned.response@
How can I remove it?
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Tina Holly
DeveloperOct 29, 2024
Hi Biuro, the extension does not send emails, nor does it collect emails. Also the extension is called Canned Replies, you mentioned you see "+canned.response" which is not the product name. What you're experiencing is not related to this Chrome extension.
It sounds like you're receiving emails from an address that's using the plus sign alias (as described here: https://gmail.googleblog.com/2008/03/2-hidden-ways-to-get-more-from-your.html) – This is not related to this Chrome extension at all. It's likely the sender of that email is appending that to their email address to denote it's an automated message.
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Radio King
Aug 7, 2023
hi. l love you app. but is not giving new line on whatsapp. I tried everyhing
hi,
I tried /n
tried %0a
nothing work.
its just not giving new line on web whatsapp....
thanks
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Tina Holly
DeveloperDec 11, 2023
Hi Radio King, thanks!
With regards to your problem, it's possible that WhatsApp is stripping new lines from the input. This is likely a limitation of the input field for WhatsApp. Canned Replies inserts it as you have provided it, so if anything is changing about that input it's the website you're using that is changing the input.
Does this happen with the context menu insert or the popup copy/paste method? Or both? At this time, I can only suggest to try the other option.
You mentioned you tried forward slash n, but it's back slash n that indicates a new line. I'm not saying this will work as I have not tested it, but try back slash n instead, though I'm not optimistic it will help.
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Daniël Rustenburg
Jun 19, 2023
Privacy of data
Good afternoon Sir/Madam,
We would like to start using your extension, but would like to know something.
We read that you can view and change all data on the website. Is that true?
How is our data security guaranteed with your extension.
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Tina Holly
DeveloperDec 11, 2023
This permission is optional and only required if you want to use the context menu (right click menu). You don't have to enable that permission and you'll still be able to use the popup and the button embedded in Gmail. You can read more about that here: https://cannedreplies.com/support#why-do-i-see-a-button-asking-me-to-enable-permissions
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Edna Hancock
May 10, 2023
Remove/Update a Canned Response
How do you update or delete a canned response?
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Tina Holly
DeveloperDec 11, 2023
Hi Edna, you can click the plus button present in the popup. It'll open the options page where you can add new messages, and edit and delete existing messages.
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Spicy Thunder
Apr 15, 2023
Increase Storage Limit to Unlimited
Please consider increasing the storage limit - this is a simple flag you can set via the Extension's storage.local properties by requesting the 'unlimitedStorage' permission.
Relevant developer KB: https://developer.chrome.com/docs/extensions/reference/storage/
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Tina Holly
DeveloperDec 11, 2023
Hi Spicy Thunder, thanks for the suggestion. I notice the limit you're talking about is the 10 MB total limit but I'm not bumping up against the total limit, it's the limit that is enforced on a per key/value basis, which is a separate limitation, so I don't think this suggestion will help, unless it's undocumented and will remove any limit for a per-key basis as well, but I don't see that defined in the docs. I can give it a try next time in case it works but there's nothing in the docs that says it would. Thanks.
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Marina Beyeler
Dec 15, 2022
Error saving due to maximum storage size exceeded
Hi there
We're getting an error reg. the storage size being exceeded after only entering 20 entries. See the error message below.
Thanks!
Error saving
The error you are receiving is because Chrome Storage has a maximum storage size limit, and you've reached it.
Google restricts the amount of data that a Chrome Extension can store in a user's syncable Chrome Storage.
If you want to know more about this, please visit the Chrome Storage API documentation and search for QUOTA_BYTES.
Thank you for using Canned Replies as much as you do.
Canned Replies now has an Android app! The Android app does not have this limitation. Read about the features here!
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Jhoel Rodriguez
Apr 22, 2022
Feedbacks
Thank you for the creation of this extension. It is helping me a lot. It would be great if it could rearrange the order of the saved replies. Also, if you could make the extension work by entering maybe a double back slash and the title of the replies with auto-completion, it would be a tremendous help.
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Stavros PetBirds
Jun 18, 2021
Sortable replies
Please make replies sortable so we can change their order by sliding them up-down.
Thanks.
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Kyle Magri
Jun 8, 2021
Right Click Feature
Hi There!
First of all, I just wanted to congratulate you for the app, it's awesome!
I seem to have found a slight issue. I read that you should have made an update regarding the right-click function which easies more the process of inputting canned replies, however it does not work.
Could you try a troubleshooting from your end, or advise me of what could be the issue please?
Thanks!
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2Greedy
Dec 17, 2020
no right click menu
Hi
While i love your extension, i no longer have the right click menu option, i have agreed to the permissions but it still won't work?
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