Datto Autotask and Datto RMM Enhancements
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Overview

Adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM.

This plugin is intended for Datto Autotask and Datto RMM end-users. We also have a few improvements for when using Datto RMM with ConnectWise Control (aka Screenconnect.) These enhancements will improve your productivity using Datto Autotask and RMM. NOTICE: Check the Options page to configure your Autotask subdomain/tenant url. The app will attempt to determine this automatically if left blank. Features: 1) Ticket lookup from the browser address bar. Click inside the Browser address bar and type "at" then press <tab>. This will prompt for the ticket #. Type or paste the ticket # and press <enter>. NOTE: Make sure to disable your pop-up blocker for autotask.net. This is the most common reason tickets do not open. 2) Copy/Paste Ticket Number & Title along with URL with one click. See image below for the new copy/paste functionality. This will generate a friendly looking link. NOTE: We use "Client" instead of "Customer" in our set up. Reach out to us if this does not work for you, and provide us how you describe your client/customers. 3) Control and Backstage buttons added to device page in Datto RMM. These will directly open ScreenConnect using either the default logon session (control button) or the backstage login session (backstage button). NOTE: By default it looks for your ScreenConnect url in the UDF's. Check the Options page to configure a specific Datto RMM UDF Name. The buttons will stay disabled if it cannot find them. IF CW CONTROL IS SELF-HOSTED: You can now configure your self-hosted CW domain in options. ENHANCEMENT: To enable the automatic connect and CW tab close functionality. Use the JoinWithOptions action in your CW URL. Without it, you'll get to the endpoint in CW Control, but it will not start the session for you. 4) We have renamed the ScreenConnect.com tab to the selected device--if there is a selected device. This makes it easy to differentiate the multiple ScreenConnect tabs that may be open. Version 4.2 update solves the CSS issue with latest Datto RMM release. Also, we improved the settings screen. Please reach out to us with any questions/comments/issues/suggestions. We are actively working on more improvements to the platform. DISCLAIMER: This software extension is not affiliated or associated with Datto, Inc. in any way. It is an unofficial, third-party browser extension created for improving productivity within our teams. Use at your own risk.

5 out of 55 ratings

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chris carverNov 30, 2022

Very useful having Datto RMM linked in AT tickets and copying/pasting ticket numbers and associated links!

1 person found this review to be helpful
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Jon SnydermanOct 9, 2022

Love that you are doing this for the community. Especially with K taking the reins, I think there will start to be less consideration by K for improvements from the community than in the past. I have a suggestion. With K taking away the search bar at the top of AT, you could add the function in to the extension and then we could assign the extension to a keyboard shortcut for the pop-up. Similar to the LastPass or IT Glue extension if you are familiar with those.

1 person found this review to be helpful
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Cesar VelezAug 4, 2022

Real time saver when you need to copy past ticket number, link or link with ticket subject!

1 person found this review to be helpful

Details

  • Version
    4.2
  • Updated
    November 11, 2022
  • Offered by
    Shammam Consulting Services, Inc.
  • Size
    43.11KiB
  • Languages
    English (United States)
  • Developer
    Shammam Consulting Services, Inc.
    4320 Vandever Ave San Diego, CA 92120 US
    Email
    chromewebstore@shammamconsulting.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

The developer has disclosed that it will not collect or use your data.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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