Overview
Client for Daktela V6 omnichannel system that enables agents manage operator activities from any browser tab.
Control calls directly from your browser. The Browser extension is always available, no matter where your workflow is. What does this plugin allow within the browser? Answering and rejecting calls and other activities: Never miss your incoming activity notifications – pin your extension and always have it ready. Logging in and out of queues and devices: Easily manage what queues and devices you need to work with. Dialling calls manually: Enter a phone number or dial a contact or account from your CRM. Starting and ending pauses: Manage your user states at the click of a button. Track the time you have spent on different tasks and breaks. Sending direct SMS messages: Send outgoing SMSs to your contacts or start SMS chats, allowing you to have realtime conversations with your customers.
Details
- Version4.1.3
- UpdatedAugust 21, 2024
- Size24.25MiB
- Languages17 languages
- DeveloperDaktela s.r.o.Website
Vinohradská 151 Prague 130 00 CZEmail
daktela@daktela.comPhone
+420 773 794 604 - TraderThis developer has identified itself as a trader per the definition from the European Union.
- D-U-N-S722824054
Privacy
This developer declares that your data is
- Not being sold to third parties, outside of the approved use cases
- Not being used or transferred for purposes that are unrelated to the item's core functionality
- Not being used or transferred to determine creditworthiness or for lending purposes
Support
For help with questions, suggestions, or problems, visit the developer's support site
