Overview
CXone VDI Controller Extension - Routes WebRTC media through CXone Media Engine for VDI environments
The CXone VDI Controller Extension offers optimized audio connectivity for agents using CXone Agent in virtual desktop environments. The extension redirects call audio through the agent's local machine instead of the VDI virtual machine, enabling lower latency and improved voice quality. When the extension is installed and enabled, CXone Agent automatically detects it and routes audio through the connected CXone Media Engine running on the agent's local machine. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
Details
- Version0.2.0
- UpdatedJuly 22, 2026
- Offered byagentupdates
- Size356KiB
- LanguagesEnglish
- DeveloperNICE Systems
221 River Street 10 Hoboken, NJ 07030 USEmail
chad.pritchard@niceincontact.comPhone
+61 429 779 141 - TraderThis developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
- D-U-N-S014521947
Privacy
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