CXone Agent WebRTC Extension
Item media 1 screenshot

Overview

CXone Agent WebRTC Extension

CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.

5 out of 51 rating

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Details

  • Version
    1.0.9
  • Updated
    January 5, 2024
  • Offered by
    agentupdates
  • Size
    309KiB
  • Languages
    English (United States)
  • Developer
    NICE CXone
    75 W Towne Ridge Pkwy tower 1 Sandy, UT 84070-5523 US
    Email
    chad.pritchard@niceincontact.com
  • Trader
    This developer has identified itself as a trader per the definition from the European Union.

Privacy

CXone Agent WebRTC Extension has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.

CXone Agent WebRTC Extension handles the following:

User activity

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

Support

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