Item logo image for CXone Agent WebRTC Extension

CXone Agent WebRTC Extension

3.2(

4 ratings

)
ExtensionWorkflow & Planning100,000 users
Item media 1 (screenshot) for CXone Agent WebRTC Extension

Overview

CXone Agent WebRTC Extension

CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability. When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.

3.2 out of 54 ratings

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Details

  • Version
    1.0.14
  • Updated
    April 1, 2025
  • Offered by
    agentupdates
  • Size
    378KiB
  • Languages
    English (United States)
  • Developer
    NICE Systems
    221 River Street 10 Hoboken, NJ 07030 US
    Email
    chad.pritchard@niceincontact.com
    Phone
    +61 429 779 141
  • Trader
    This developer has identified itself as a trader per the definition from the European Union and committed to only offer products or services that comply with EU laws.
  • D-U-N-S
    014521947

Privacy

The developer has disclosed that it will not collect or use your data. To learn more, see the developer’s privacy policy.

This developer declares that your data is

  • Not being sold to third parties, outside of the approved use cases
  • Not being used or transferred for purposes that are unrelated to the item's core functionality
  • Not being used or transferred to determine creditworthiness or for lending purposes

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